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Change Management Specialist

Job Location: Bangkok

Job Number: 00195308


- Job description

Joining Accenture provides you with the opportunity to make great ideas happen for some of the world's most dynamic companies – our clients. Choose a career at Accenture and enjoy an innovative environment where challenging and interesting work is part of daily life.
The Change Management Specialist will develop and implement Change Management Strategy in accordance with established client guidelines and in consideration of overall impact and cultural sensitivity to change and a focus on knowledge transfer in an adult learning context. A major component of the knowledge transfer strategy is the delivery and execution of an organizational training program.  Excellent planning and logistical skills are required for this component of the role. 
The Change Management Specialist also serves as a point of contact for the organizational change management activities on the project including communication strategies and plans.  Strong facilitation and communication skills are required to effectively transition all project stakeholder groups from project awareness to project buy-in/adoption. He or she ensures that organizational change activities are conducted, that dependencies with other implementation activities are identified, and that synchronization takes place from the business process management perspective. 
Primary Function/Responsibilities:
  • Create change management strategy and plan which at a minimum includes plans for stakeholder identification and sponsorship management, communications, training and organizational readiness assessment.  Integrate content of communication, training and change activities to ensure focus on behavioral change.
  • Work with other project team members to gather and analyze detailed information about the process design and the impact on the roles and the organizations affected (for example, information on the transactions owned by particular roles).
  • Identify human and organizational risks, and develop and maintain the project’s OCM Plan.
  • Conduct an ‘initial’ organizational assessment to determine the position of the business, and conduct ongoing reviews to facilitate alignment.
  • Understand the significance of the changes within the functional areas to provide information and recommendations regarding expected organization impacts.
  • Manage and promote realistic expectations of the organization with regard to new systems and processes, e.g. capabilities, features, etc.
  • Drive out specific change tasks and deliverables, and facilitate organizational change events when required (for example, a job impact workshop).
  • Manage the delivery of end-user training and subsequent follow-up activities, including effectiveness assessment.
  • Manage the implementation of the project communications strategy.
  • Generate and maintain advocacy at the executive level of the respective organizations and stakeholder buy-in for the implementation project.
  • Support the impacted businesses with information and detailed frameworks, where appropriate, to ensure that they can conduct the necessary activities to minimize organizational risks.
  • Measure effectiveness of change management plans and make adjustments where necessary.  
Basic Qualifications:
  • 2+ years Change Management experience and well developed business networks.
  • 2- 3 years experience in developing and implementing end-user training strategies. 
Preferred Skills:
  •  Industry experience in HR Organizational Change Management is preferred
  •  Previous experience with large IT global implementations
Professional Skill Requirements:
  • Excellent facilitation and communication skills
  • Strong leadership skills; ability to influence others indirectly, i.e. without direct line supervision.
  • Creative and innovative when necessary.
  • Comfortable in a team environment, with strong group dynamics awareness and collaboration skills, combined with the ability and willingness to communicate with a wide variety of individuals and differing functional accountabilities.
  • Customer focused and results oriented.
  • Well developed self-planning and organization skills including ability to work interdependently, prioritize activities, meet commitments, and proactively manage time and a heavy workload.
  • Ability to adjust to varying or unexpected changing conditions and shifting priorities with minimal direction.
  • Ability/desire to share best practices/key learnings (good & bad).                    
  • Demonstrated teamwork and collaboration in a professional setting; either military or civilian               
  • Demonstrated leadership in professional setting; either military or civilian     
A Career At Accenture  
We invest considerable resources in a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster and tailor your career plan. Globally, our employees average 67 hours of training per year. This includes classroom learning, online courses, interaction via networks and communities as well as mentoring. On top of this, we have an extensive benefits package that includes annual leaves, flexible work arrangements, a flexible benefits scheme, transportation allowances, and professional memberships to name a few.
Diversity and Corporate Citizenship
At Accenture, we take the widest possible view of inclusion and diversity, going beyond gender, race, religion, ethnicity, sexual orientation, gender identity and expression to create a work environment that welcomes all forms of backgrounds and differences. Accenture prides itself in being a good Corporate Citizen. We place Corporate Citizenship at the heart of our business and use our skills to create shared value with our stakeholders. We do this in a variety of ways, such as helping communities to build sustainable livelihoods, improving processes at not-for-profit organizations, or working to understand and reduce our own environmental footprint

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