The expansion of trade and increased migration has placed the world’s borders under enormous pressure. Three point two percent of the world’s population are international migrants, while the volume of trade is set to nearly double by 2030.
Managing the growth in people and goods crossing borders is a major challenge for border agencies, yet they also face pressure to meet growing expectations. Stakeholders now expect watertight security and a frictionless border experience, all while agencies face a global reduction in investment.
The implementation of intelligent automation processes will help border agencies reduce costs and make borders more efficient and secure. Yet while agencies are aware of the potential of technology to improve their work, only a minority have integrated it into their processes. This will have to change if they are to meet the significant challenges they face.