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A new era for RFID in retail

May 27, 2021


In brief

RFID resonates among retailers

RFID in retail is booming

In this year’s RFID research, we learned that the most adaptive retailers are discovering many new use cases, and although inventory visibility remains the top use case, supply chain visibility and omnichannel offerings are close behind.

As retail use cases increase, so does RFID value


ROI for full adopters of RFID with five or more omnichannel use cases.


Of retailers agree that RFID is essential for implementing emerging technologies.

Retailers unlock the potential of RFID

Quantifying the value of RFID investments

Retailers must develop detailed business cases, drawing on data to quantify the potential returns of rapid piloting and testing.

Identifying right suppliers/partners

To scale RFID, retailers may consider partnering with ecosystem technology partners, suppliers and advisors that can support rapid advancement.

Communicating with and training employees

RFID implementation requires significant changes to store operations, so a solid change strategy is critical to gain buy-in and generate support.

Jason Sain

Managing Director – Technology Strategy & Advisory

Jason is a strategist who leads Accenture’s transformation office capability globally.

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