Communications consulting

Discover how we're helping CSPs reinvent by updating tech and operating models, adopting new growth models and driving hyper-personalization.

Regaining eminence & emerging stronger

Even before the COVID-19 pandemic, disruptive forces had redefined the communications industry leaving the business to business (B2B) telco market with stagnating revenue in traditional connectivity services. At the same time, small- and medium-sized businesses (SMBs) need to carry out a digital transformation across business functions and, as a result, have become an area of increasing focus and importance for CSPs.

For large enterprises, 5G and cloud are seismic breakthroughs that will fundamentally change the CSP technology and network ecosystem. CSPs have the opportunity to reimagine the value chain where network becomes the extension of the cloud and the edge and is the new control point for enterprises. These industry forces have elevated B2B as the biggest growth opportunity for CSPs.

Explore the global impact of the pandemic, key considerations for leaders and, crucially, how CSPs should use the crisis as an opportunity for re-invention by building on their platform of trust.


What we think

Redefining how the world connects

Rakuten is a global innovation company with a heritage of disruption, software development and delivery excellence. This heritage guided the creation of the Rakuten Mobile network. But to help bring this vision to life, Rakuten Mobile needed a partner that was able to marry technology leadership with proven experience and business insight to operationalize its new virtualized network.

Accenture collaborated with Rakuten Mobile as an operational enablement partner, designing and implementing multiple aspects of an innovative new cloud-native operating model. The aim was clear: enable the organization’s speed and agility requirements to completely disrupt the communications industry.


Case studies

Accenture helps Rakuten Mobile build the world’s first fully virtualized cloud-native telecommunication network.

Vodafone partnered with Accenture to transform their global finance organization and deliver one of the largest migrations in SAP’s history.

Helping customers self-serve and personalize their in-home connectivity provides a new path to growth.

Explore how automation helps stakeholders and improves workers' lives.

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Accelerating the 5G future of business

The possibilities sound endless – but what do businesses actually expect from next generation connectivity?


Awards & recognition

Recognized by Global Telecoms Awards

Accenture and Swisscom shortlisted for GLOTEL award

2019 Recognition

Recognized by Global Telecoms Awards

Accenture and O2 shortlisted for GLOTEL award

2019 Recognition

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Communications Industry news

Learn more about Accenture Communications in the news.

Accenture acquires Arca to bolster its 5G network capabilities

Acquisition enhances Accenture’s ability to drive comprehensive transformation across 5G deployment and network operations.

Accenture named a leader in IT services for CSPs by leading research firm for ninth consecutive year

Latest Gartner Magic Quadrant report positions Accenture highest for ability to execute and completeness of vision.

Accenture and AT&T bring mobile connectivity to Phillips 66 with private cellular network

The solution will lay the foundation for potential future 5G use cases, including support for Industrial Internet of Things and low latency applications.

Communications Service Providers hold the key to unlock the Future Home ecosystem, according to new book from Accenture

“The Future Home in the 5G Era” provides a roadmap for companies eager to make connected living a reality at a time when we need it most.