So, what's accelerating LCNC adoption? Principally, the relentless pressure to innovate and solve problems faster than ever. Nearly one-third (28%) of companies say that while they are currently delivering at the pace of business, they're doing so without proper tools and processes at scale. What's more, 20% of companies admit to having more than 50 initiatives in their backlog.
Clearly, this is unsustainable. Enterprise-wide access to the right technology tools is now important to organizations' ability to create and deliver exceptional experiences for their customers, employees and society. Our research highlights the massive impact this has on competitiveness: companies that can focus their entire organization—the C-suite, all functions, and every employee—around delivering exceptional experiences, outperform their peers by six times in year-on-year profitability over one, three, five and seven years.
From an IT perspective, the trends driving LCNC are familiar – the move from client-server to SaaS/cloud and composite apps, along with the shifting control of IT spend that's been gradually moving over to the business in recent years. Decentralization trends, such as BYO devices, have been in motion for years but were rapidly accelerated during the pandemic.
Remote working brought new requirements for secure environments to reflect the shift of the office into the user's home. At the same time, the consumerization of tech has changed user expectations about the entire experience of work, with easy access via apps and interfaces that give them more intuitive control over how and where they get things done.
In short, closed systems are opening out and a whole new set of people are engaging with technology within the enterprise and broader ecosystems. "Bring your own" is fast becoming "make your own" as a new set of citizen developers take advantage of rapidly advancing LCNC tools.