When considering the results based on the degree of cloud adoption, the survey shows that those companies most heavily “in the cloud” are significantly more likely to report having achieved their intended cloud outcomes. Yet, less than 50 percent of these companies recount full achievement of expected results.
For companies only moderately adopting cloud or early in their journey (1 year or less), realizing the full benefits of cloud are less likely. Generally, 30 percent or less report having achieved the desired outcomes, and for companies just starting, achieving their speed-to-market goals is particularly challenging with only 18 percent accomplishing their goal.
Similarly, the cloud model employed by organizations appears to have an influence on their ability to capture expected cloud results. Companies employing private clouds tend to lag their counterparts employing public cloud or hybrid models when it comes to fully achieving expected outcomes (28 percent vs. 42 percent and 38 percent respectively). While private cloud users seem to struggle more generally, they are most challenged in achieving desired cost saving and service level improvements. More than half of public cloud users (54 percent) report having captured their cost saving goals, yet only 28 percent have experienced their anticipated speed-to-market benefits.
This survey looked at company size according to revenue in three categories—revenues of $1-$5 billion, $5-$10 billion, and those in excess of $10 billion. There were not significant differences based on company size, with full achievement of benefits falling on average between 33-36 percent. The most notable deviation related to large companies and service level improvements where only 28 percent respondents claim full achievement of expected benefits, though 98 percent of these companies reported at least partially achieving their objectives.
Satisfaction with Cloud results
While 96 percent report achieving some degree of their expected with cloud outcomes, less than half are “very satisfied” the results.
As mentioned earlier, most companies surveyed had achieved some measure of success in attaining their desired cloud outcomes. With this in mind, we looked at the level of satisfaction the surveyed executives had with their reported results. In general, respondents indicated satisfaction with cloud results achieved, despite not fully realizing the anticipated benefits. On average, 93 percent of executives were satisfied (49 percent) or very satisfied (44 percent) with the outcomes delivered, indicating that for the most part, cloud-driven improvements of any degree were sufficient to clear the bar of minimum expectations. Cost savings proved to be the area where the most dissatisfaction was raised, with 11 percent acknowledging expectations have not been met. Dissatisfaction with expected outcomes for Business Enablement and Speed to Market came in at 8 percent and 7 percent respectively, with only 4 percent indicating being dissatisfied with progress on Service Level improvements.
Satisfaction levels based on the degree of cloud adoption, again shows that those in the early stages (88 percent) or moderately adopting cloud (92 percent) lag those who have heavily adopted cloud (97 percent). This is more pronounced when considering those who are “very satisfied” with early adopters at 33 percent, moderate adopters at 40 percent, and heavy adopters at 54 percent. Notable data points include early adopters speed-to-market satisfaction where only 21 percent indicated they “very satisfied” and more than one in seven indicating dissatisfaction (15 percent). Oddly, more than half of those companies moderately (52 percent) or heavily (56 percent) in cloud reported they were “very satisfied” with their speed-to-market outcomes. The response for moderate cloud adopters was particularly interesting, while more than half were “very satisfied,” on a third reported fully achieving their expected speed-to-market goals (Figure 2).
Figure 2: Percent of respondents indicating they are “very satisfied” with their cloud outcomes.