Job Description

Service & Interaction Designer

Location: Riyadh, Saudi Arabia

About Accenture  

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centres. Our 537,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at

Accenture Interactive

 The powerful convergence of marketing and technology in today’s marketplace means brands are no longer built through advertising, but through Experiences. We bridge deep human and business insights with the possibilities of technology to define and deliver new realities. Experiences that can make lives easier, healthier, safer, more productive and rewarding. In order to unlock growth, marketing organizations need a new partner—one that is part business consultancy, part creative agency and part technology powerhouse to enable them to design, build, communicate and run the best Experiences on the planet. At Accenture Interactive, you will reimagine business through Experience.

Interactive is one of four services that make up one Accenture –the others are Strategy and Consulting, Technology and Operations

Role: Service & Interaction Designer

Purpose: Uncover user needs through research, develop deep insights, generate concepts, and craft how people will interact with the products and services we design.

Orientation: Contributes to and is accountable for service and experience strategy, interface structure, and interfaces at the project level.

Expectations: Be adventurous. Bring a vision. Make an impact. Rely on empathy. Nurture collaboration. Stay transparent. Be bold and generous in all you do.

Path (ACN Level): 9 — Specialist



  • Self-identify career goals.

  • Understand Service & Interaction Design as a discipline and a practice.

  • Collaborate with our user research team to understand user needs, identify design opportunities, and create meaningful user experiences.

  • Participate in and occasionally lead Interaction Design and Service Design activities including client workshops, user interviews, and creative brainstorms.


  • Define interactions and services based on relevant business, technical, and design


  • Make design ideas tangible for the Fjord team and the client through visual storytelling, service design, and interaction design techniques.

  • Explain and discuss design decisions eloquently and give design feedback.


  • Manage some Interaction Design and Service Design activities at the project level.

  • Accurately assess own performance.


  • Own some Interaction Design and Service Design deliverables.

  • Use a range of design methods and practices to design experiences.


  • Frame and tell the story of design solutions. Contribute to the communication of research findings, conceptual ideas, detailed design, and design rationale both verbally and visually.

  • Plan, design, facilitate, and synthesize workshops.


  • Initiate and participate in internal initiatives.

  • Be a Fjord ambassador, attending and helping to plan studio and community events, workshops, and conferences.

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Years of Experience:

  • 3-5 years of in-depth knowledge and experience of Interaction Design and Service Design across varied users, business problems, and devices.

  • Bachelor’s degree or equivalent experience in a related field.


  • High dexterity in speed and quality with the tools of your trade.

  • Knowledge of and curiosity about technology and its impact on design solutions.

  • Knowledge of and experience with driving and applying user-centered design processes. Accustomed to working collaboratively with customers and cross-functional team members.

  • Understanding of several areas of specialization within the greater design landscape, including but not limited to Design Research, Visual Design, and Content Design.

  • Ability to create experience maps, user journeys and service blueprints, interaction models, flows, and wireframes.

  • Familiar with rapid prototyping methods, ranging from paper sketching to digital prototypes.

  • Preparedness for being part of teams who focus on user-centered design practices to develop new products and services.

Next Steps

If this sounds like the ideal role, career and company for you, click below to apply.

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All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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