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Commercial Banking Top Trends in 2022

January 25, 2022


In brief

"The next 12 months will be as impactful as we have ever seen in commercial banking."

— JARED RORRER, Managing Director – Global Commercial Banking Lead​

Commercial Banking Top Trends in 2022

1. Ditching the traditional "help wanted" approach

Fintech-powered banking is the path to successful talent acquisition and retention.

2. RMs: New year, new resolution

Banks are getting a better return on their CRM tools by showing relationship managers (RMs) how they can add value.

3. Next evolution of customer portals

As the new battleground in commercial banking, digital portals are embracing open banking concepts with embedded third-party services.

4. The great technical divide widens

Small and medium banks face escalating pressure to remain digitally competitive and avert the danger of losing clients and market share.

5. Embedded finance takes center stage

SMEs and consumers can access the banking services they need when they need them. Serving customers on platforms they use daily can be a game-changer.

6. Trade finance: The final analog frontier

Fintech disruption, Open Banking and blockchain enablement in trade finance will rapidly accelerate its digital transformation.

7. Sustainability may just be a banking superpower

Sustainability—and the banks that embed it in their operations—are starting to show they have the power to change the world.

Commercial banking solutions for now and the future

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