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Teamcenter Support Specialist

Cluj-Napoca Job No. r00210717 Full-time - Remote
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Job Description

About us

Accenture Industry X, part of Accenture, helps businesses thrive in the digital era by combining data and digital capabilities. Join us to experience how we deliver 360 value and collaborate with exceptional people, cutting-edge technology, and leading companies across various industries, making a significant impact worldwide.

About the team

If you are seeking a challenging and rewarding career in DevOps, Accenture Industry X is the place for you. Join our team and work on exciting projects that span the application life cycle, from digital customer-facing systems to large-scale enterprise products. Take the next step in your DevOps journey and be part of a team that is dedicated to driving continuous delivery and faster solution delivery in the ever-evolving technology landscape.

How you will make an impact

  • Provide technical support to users encountering issues with the Issue Management system.

  • Troubleshoot and resolve a variety of technical problems related to the Issue Management system.

  • Ensure incidents related to Issue Management are resolved promptly, minimizing disruption to workflows.

  • Collaborate with cross-functional teams, such as development, quality assurance, and operations, to ensure effective incident management and identify opportunities for system improvement.


Working in Accenture Industry X exposes you to cutting-edge technologies and provides you with various skills and expertise in digital transformation. You will have to:


Your life at Accenture

At Accenture, we prioritize your health and well-being through comprehensive health insurance coverage and inclusive work arrangements. We value your growth and offer diverse learning and development paths, along with performance-based rewards. You'll also have access to resources for mental health and physical wellness, ensuring inclusivity and support. We provide additional financial support, flexible benefits, and care for your loved ones, respecting diverse circumstances.

Join us for a fulfilling career and a balanced lifestyle that celebrates diversity and promotes inclusivity.

#LI-EU

Qualifications

What you need to succeed

  • At least one year of working experience, preferably in a technical support role.

  • Experience with ITIL or Agile (DevOps) methodologies a plus.

  • Strong understanding of incident/issue management principles.

  • Experience working with application quality analysis and quality management processes beneficial.

  • Excellent analytical and problem-solving skills.

  • Effective communication and collaboration skills.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

 

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

 

Accenture is committed to providing veteran employment opportunities to our service men and women.

 

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

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