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Customer Service Operations with Polish

Bucharest Job No. r00189701 Full-time - Remote
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Job Description

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to add new value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com

We’re looking for new team members to help support our internal processes here at Accenture, and we want to hear from professionals with a keen demeanour and curiosity about developing their career!

You’ll play a key part in driving accurate process, processes improvements and automatization, developing relationships with key partners and supporting our many employees globally!

Key accountabilities:

  • Cooperation with internal teams in Poland to identify areas/processes for improvement/automatization.
  • Responsible for document maintenance – e.g. procedures, process artifacts for audits
  • Remote Incident troubleshooting and resolution
  • Responsible for monitoring and fixing computer compliance issues
  • Other duties as needed
  • Cooperation with Local IT team Poland

Qualifications

  • Ability to troubleshoot and resolve technology issues remotely.
  • Good knowledge of Microsoft products including O386 and Windows 11
  • Strong analytical and problem-solving skills
  • Excellent communication and collaboration skills
  • Knowledge of relevant programming languages and scripting (optional)
  • Familiarity with process improvement frameworks such as Lean or Six Sigma is (optional)
  • Ability to identify opportunities for automation and efficiency improvements
  • Teamwork and Collaboration
  • English B2-C1
  • Polish B2-C1

#LI-EU

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

 

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

 

Accenture is committed to providing veteran employment opportunities to our service men and women.

 

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

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