Your career is about what you want to be and who you want to be. It’s about bringing your skills, your curiosity and your best true self to your work. 

Here, you’ll match your ingenuity with the latest technology to make incredible things. 

In Accenture Operations we rethink the way people work and businesses perform by harnessing the power of rich data for decision-making, innovative technology, and advanced machine intelligence. 

In an era where people are critical to success, join a team that prioritizes human ingenuity and fosters a workforce where technology elevates people (not the other way around), freeing them up for more creative thinking and exciting work. 

By being part of this team, you will work from Monday to Friday, 09:00-18:00, in a hybrid way.

We are also looking for junior candidates.

Every day is a process of growth, being responsible of: 

• Receives and logs business customer requests via calls, emails, chat, online platform and ensures proper documentation of the request;

• Processes transactions for relevant business processes in various systems and tracking tools;

• Provides client support through issue resolution, perform escalations (e.g. billing queries not resolved, order not progressing, etc.);

• Communicate with the client via calls to clarify the issue, set expectations and validate resolution of the issue;

• Become an expert in Telecom & Networking industry by developing and maintaining product & service knowledge;

• Develop business and professional skills by participating in on-the-job training and classroom training;

• Interact with business entities from various European countries.