Job Description

Your career is about what you want to be and who you want to be. It’s about bringing your skills, your curiosity and your best true self to your work.

Here, you’ll match your ingenuity with the latest technology to make incredible things.

In Accenture Operations we rethink the way people work and businesses perform by harnessing the power of rich data for decision-making, innovative technology, and advanced machine intelligence.

In an era where people are critical to success, join a team that prioritizes human ingenuity and fosters a workforce where technology elevates people (not the other way around), freeing them up for more creative thinking and exciting work.

Every day is a process of growth !

Global Legal Network (GLN) is a group of professionals operating globally from 10 countries. It provides a broad spectrum of differentiated services - focused on delivering value and innovation. We partner with Legal teams across Accenture to build efficiencies and centres of excellence related to Legal services; and through our size, geographic spread and language diversity, the Global Legal Network is able to drive quality, agility and speed in our services, aligned to Accenture’s relentless focus on maximum efficiency and operational effectiveness.

CORE and Global Services Legal (CGS) is a group of legal professionals working and supporting different legal areas such as Compliance, Regulatory Offerings, Ethics, Procurement, Corporate Matters and the Services Areas aligned with the new offerings and technologies such as S&C, Interactive, Technology, Security and Operations.

Operations Trust & Safety Role Summary – Accenture Operations delivers tangible value for our clients through the creation of highly skilled human + machine workforces, powered by data and insights, to create an evolved ‘intelligent’ operating model.This role is an exciting opportunity to provide legal support to Operations’ Trust and Safety business, which includes content moderation (T&S). Our T&S offering comprises eight service lines covering a range of activities such as Advertising Review, Shopping & Payment Compliance and moderation of User Generated Content, applying guidelines that the client has developed. T&S is essential to keeping the internet safe—and it is even more critical as the pandemic rapidly accelerated internet use.

KEY RESPONSIBILITIES:

Generic Responsibilities

  • Develop understanding of Global Services Legal needs and priorities, strategy, objectives, and opportunities 

  • Good understanding of relevant company policies

  • Enhance subject-matter expertise in the concerned support area

  • Act as a POC and escalation point for the support area

  • Understand, suggest, and encourage process improvements in the support area

  • Collaborate with tech teams in development of new tool or enhancement of existing ones

  • Create checklists and other process documents

  • Represent GLN; directly liaison with internal stakeholders on various issues

  • Supervise the management of SharePoint and communication records

  • Drive relevant trainings identified for team awareness and professional development

  • Support implementation of new initiatives in Global Services Legal support area or within Legal/GLN

  • Build credible and effective relationships with onshore counsels and within GLN team

  • Proactively try to ‘give back’ to GLN/Legal.

Specific Responsibilities aligned to Role:

  • Work proactively to implement T&S governance processes such as new client due diligence and new location assessments.

  • Collaborate with cross functional SME’s to ensure input from and awareness among key stakeholders in accordance with T&S Operating principles.

  • Liaise with the business to clarify the scope of Accenture’s services, asking the right questions to establish the facts and recognize a departure from approved services lines.

  • Monitor trends and track for consistency.

  • Work collaboratively with SME’s across the wider legal team to assess legal risks as the T&S offering evolves.

  • Assist in rolling out governance initiatives as they evolve to ensure appropriate awareness among delivery teams.

  • Develop content for decks for senior leadership and request/collate SME and business input.

  • Take on assignments as required by Legal Leads for Operations and/or the Global Legal Lead for Operations.

  • Independently handle communication with internal clients, business teams and stakeholders on various legal matters.

  • Execute tasks with autonomy and good judgement, independently providing effective solutions to encountered complexities and providing error-free work results.

  • Perform research of laws and regulations or technical aspects applicable to assigned requests.

  • Lead specific ad-hoc projects, coordinating team members and aligning with other areas.



Qualifications

SKILLS, KNOWLEDGE, AND EXPERIENCE:

  • Demonstrate lateral thinking and a willingness to step outside your comfort zone in a rapidly evolving area of the Operations business.

  • Demonstrate keen awareness of confidentiality obligations and how to handle Accenture’s confidential and sensitive information appropriately.

  • An interest in emerging technologies such as the Metaverse and Web3, and Accenture’s vision of the Metaverse Continuum.

  • Awareness of current affairs and legal developments that might impact our platform and other technology clients.

  • Functional understanding of legal issues related to bringing new offerings to market in a legally compliant manner, including offerings utilizing machine learning and third party data.

  • Working knowledge of: (a) data and security privacy issues; (b) IP law; (c) OSS licensing; and (d) general product development considerations.

  • Demonstrate very good interpersonal skills

  • Demonstrate autonomy, take ownership, and drive tasks to closure

  • Demonstrate promptness, accuracy and consistency with the activities supported      

  • Detail-oriented, sound judgement, and flexible

  • Strong time management, prioritization, organizational, and analytical skills

  • Able to work with internal and external teams, and understands delivery requirements

  • Able to independently lead projects and teams on function specific processes

  • Good understanding of Accenture offerings and function specific services performed

  • Good understanding of commercial agreements, legal and compliance principles

  • Good understanding of corporate business practices and contracting regulations

  • Comfortable with technology and has experience in the use of tools & databases

  • Ability to work under pressure, with exposure to senior leadership

  • Effectively manage priorities and stakeholder expectations

  • Build trust-based relationships by delivering on commitments.

BEHAVIOURS:

  • Open to work with and understand cross-cultures and locations throughout Accenture global organization 

  • Understand the value of diversity and recognize the strengths that different styles, innovative perspectives and experiences bring to Accenture 

  • Demonstrate inclusion and respect for all individuals regardless of gender, race, ethnicity, religion, belief, age, disability, culture, social status and/or sexuality 

  • Leader as well as team player, collaborative and persuasive; able to work well with executives and non-executives.

RELATIONSHIPS:

  • Accenture CORE, Contracting and Litigation legal counsel, Government Relations, client delivery teams and CAL’s and other relevant SME’s

Education:

  • Bachelor’s degree in Law

Work Experience:

  • Minimum of 7 to 10 years of experience at law firm or as in-house counsel and/or in legal outsourcing

Work Requirements:

  • Travel may be required

  • Fluency in English (and other language, depending on geography supported) with strong oral and written communication skills.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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