Job Description
Your career is about what you want to be and who you want to be. It’s about bringing your skills, your curiosity and your best true self to your work.
Here, you’ll match your ingenuity with the latest technology to make incredible things.
In Accenture Operations we rethink the way people work and businesses perform by harnessing the power of rich data for decision-making, innovative technology, and advanced machine intelligence.
In an era where people are critical to success, join a team that prioritizes human ingenuity and fosters a workforce where technology elevates people (not the other way around), freeing them up for more creative thinking and exciting work.
By being part of this team, you will work from Monday to Friday, 08:00-17:00/09:00-18:00/10:00-19:00, in a Hybrid.
Every day is a process of growth, being responsible of:
Assessing and processing warranty claims that are submitted electronically;
Resolving dealer issues and answering questions submitted through an electronic communication system;
Receiving and assessing claims according to defined procedures / routines;
Performing claim assessment and following defined procedures to resolve correctly;
Documents verification and customer information in data capture tool and when needed, transfers claim/ticket to responsible party for resolution.
Qualifications
Skills that make your work successful:
Fluency in German and good English (B2);
Team player qualities and communications skills with Accenture, Client and third parties staff at all levels;
Attention to details;
Ability to solve urgent matters and work under pressure;
Reliable, proactive approach to entrusted tasks.
How we truly care:
Follow a journey of success. Learn, innovate, invest in yourself and make a step forward, closer to your life goals;
Travel virtually around the globe, working in a diverse and multicultural environment;
Benefit from health insurance and support from a mental health therapist, to keep your life balanced;
Have fun while working, participating in internal company events, sports activities and community initiatives;
Save money doing the things you love, having access to different discounts on products and services;
If you love vacations, joyful moments and volunteering, (as we do) you have access to travel vouchers, volunteering opportunities and lots of fun alongside Accenture team;
Enjoy other personalized benefits package, including meal vouchers, public transportation, private pension, life insurance, gym, additional vacation days.
For us, you are Truly Human. Join our Accenture Team and get along in a lifetime journey!
