Job Description

Your career is about what you want to be and who you want to be. It’s about bringing your skills, your curiosity and your best true self to your work.
Here, you’ll match your ingenuity with the latest technology to make incredible things.

In an era where people are critical to success, join a team that prioritizes human ingenuity and fosters a workforce where technology elevates people (not the other way around), freeing them up for more creative thinking and exciting work.

How does a typical workday look like?

You will participate in a daily huddle with your cash collections team and set the priorities for the day; You are responsible for daily supervision of your Collections team.

Every day is a process of growth, being responsible of:

Business Operator:

  • Interpret day-to-day business objectives and prepare/execute operational practices/work programs.  Ensure proper execution of processes by team;

  • Review all incoming work for clarity, provide clear work directions, e.g., receive requests for assistance from the field, determine level of assistance required and respond appropriately;

  • May make decisions about the day-to-day operation of the group, including management of work assignments and information between shifts as well as approach regarding workload, equipment, staffing, and scheduling.  Includes adjusting work hours as necessary to meet deadlines, e.g., overtime, evening and weekend hours;

  • Manage workloads to ensure even distribution of responsibilities and provide development opportunities, when available, with assistance from direct manager;

  • Ensure that all of the client responsibilities occur in accordance with the Statement of Work and Service Level Agreement with client(s) ;

  • May be accountable for ongoing management of effective client service relationship in one area of the business, by acting as main point of contact for senior client representatives.

Value Creator:

  • Anticipate, identify, and assess complex issues/problems.  Develop and implement a corresponding plan of action to bring the situation to resolution. Communicate changes to direct manager and assist other team leads with resolutions, as needed;

  • Identify, document, and review opportunities for team improvement in procedures/processes/standards to gain cost-effectiveness and efficiency; provide cost estimates and execute implementation of improvements required to direct work within clear budgetary guidelines;

  • Meet with project managers on large or complex projects to determine format, plan the project timeframe and estimate the project’s overtime needs;

  • Perform analysis of quality audits; analyze results and develop process improvements to maintain quality deliverables.

People Developer:

  • Plan and facilitate weekly (as required) team calls/meetings.  May present and facilitate at group meetings and new hire integrations; may develop presentation content;

  • Create annual team objectives with direct manager approval.  Monitor and coach team to meet objectives;

  • Prepares, coordinates and conducts performance appraisals, and counsels employees on career and performance/disciplinary issues.

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Skills that make your work successful: 

  • Demonstrated expertise in process area;

  • Typically, 2 to 3 years work experience in team coordination.;

  • Previous experience in Cash Collections area;

  • Medium-Advanced English language skills;

  • Strong customer service skills;

  • Ability to function effectively as a team member and organize work activities for others on the team;

  • Ability to adapt to changing environment and support of multiple clients;

  • Ability to implement business solutions addressing specific needs of functional area or process, by researching Best Practices;

  • Ability to motivate and develop people with a variety of development goals with minimal assistance from direct manager;

  • Ability to implement new approaches, methods, alternatives, or solutions and identify potential impacts in their own as well as others area of responsibility;

  • Advanced knowledge in SAP, Outlook, Excel is a plus.

    How we truly care:

    • Follow a journey of success. Learn, innovate, invest in yourself and make a step forward, closer to your life goals.

    • Travel virtually around the globe, working in a diverse and multicultural environment.

    • Benefit from health insurance and support from a mental health therapist, to keep your life balanced.

    • Have fun while working, participating in internal company events, sports activities and community initiatives.

    • Save money doing the things you love, having access to different discounts on products and services.

    • If you love vacations, joyful moments and volunteering, (as we do) you have access to travel vouchers, volunteering opportunities and lots of fun alongside Accenture team.

    • Enjoy other personalized benefits package, including meal vouchers, public transportation, private pension, life insurance, gym, additional vacation days. 

    For us, you are Truly Human. Join our Accenture Team and get along in a lifetime journey!  

    All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

    Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

    Accenture is committed to providing veteran employment opportunities to our service men and women.

    COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

    Life at Accenture

    Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.


    Training and Development

    Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.



    Work Environment

    Be your best every day in a work environment that helps drive innovation in everything you do.


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