Job Description

Your career is about what you want to be and who you want to be. It’s about bringing your skills, your curiosity and your best true self to your work.

Here, you’ll match your ingenuity with the latest technology to make incredible things.

In Accenture Operations we rethink the way people work and businesses perform by harnessing the power of rich data for decision-making, innovative technology, and advanced machine intelligence.

In an era where people are critical to success, join a team that prioritizes human ingenuity and fosters a workforce where technology elevates people (not the other way around), freeing them up for more creative thinking and exciting work.

Every day is a process of growth, being responsible of:

  • Interpret day-to-day business objectives and prepare/execute operational practices/work programs. Ensure proper execution of processes by team

  • Review all incoming work for clarity, provide clear work directions, e.g., receive requests for assistance from the field, determine level of assistance required and respond appropriately

  • May perform data entry or other client related tasks in various systems, as required

  • Demonstrate expert knowledge of processes and related systems to effectively perform responsibilities

  • Prepare and analyze complex reports/information and formulate conclusions

  • Ensure that all of the client responsibilities occur in accordance with the statement of work and service level agreement with client(s)

  • Act as subject matter expert for team members, peers and/or clients as assigned

  • May act as a point of contact for senior client representatives

  • Anticipate, identify, and assess complex issues/problems. Develop and implement a corresponding plan of action to bring the situation to resolution. Communicate changes to supervisor and assist other team leads with resolutions, as needed

  • Identify, document, and review opportunities for team improvement in procedures/processes/standards to gain cost-effectiveness and efficiency; execute implementation of improvements

  • Required to direct work within clear budget guidelines

  • Meet with project managers on large or complex projects to determine format, plan the project timeframe and estimate the project's overtime needs

  • Perform analysis of quality audits; analyze results and develop process improvements to maintain quality deliverables

  • Assist with providing operational statistics and escalate operational issues to supervisor

  • Plan and facilitate weekly (as required) team calls/meetings. May present and facilitate at group meetings and new hire integrations; may develop presentation content

  • May create annual team objectives with supervisor approval. Monitor and coach team to meet objectives

  • May prepare, coordinate and conduct performance appraisals, and counsel employees on career and performance/disciplinary issues

  • May participate, either voluntarily or through supervisor's request, on task forces, process teams, committees and special projects

  • Ensure completion of time and expense reports for self and team members per policies. Maintain accurate records for chargeable time to client projects

  • Manage numerous, complex projects requiring high level capabilities with minimal supervision

  • Anticipate, identify, and assess complex issues/problems.  Develop and implement a corresponding plan of action to bring the situation to resolution. Communicate changes to direct manager and assist other team leads with resolutions, as needed

  • Required to direct work within clear budgetary guidelines

  • Meet with project managers on large or complex projects to determine format, plan the project timeframe and estimate the project’s overtime needs

  • Perform analysis of quality audits; analyze results and develop process improvements to maintain quality deliverables

  • Assist with providing operational statistics and escalate operational issues to direct manager

  • Plan and facilitate weekly (as required) team calls/meetings.  May present and facilitate at group meetings and new hire integrations; may develop presentation content

  • Create annual team objectives with direct manager approval.  Monitor and coach team to meet objectives

  • Prepares, coordinates and conducts performance appraisals, and counsels employees on career and performance/disciplinary issues

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Qualifications

Skills that make your work successful:

  • Demonstrated expertise in process area

  • Coaching/mentoring skills

  • Demonstrated issue management/problem solving skills

  • Advanced written and verbal communication skills; manages internal and external/client communications with individuals at all levels.

  • Ability to function effectively as a team member and organize work activities for others on the team

  • Ability to adapt to changing environment and support of multiple clients

  • Ability to develop /analyze/interpret data, rationale for alternative solutions to problems and take appropriate action

  • Ability & interest in training other team members.

  • Ability to motivate and develop people with a variety of development goals with minimal assistance from direct manager.

  • Ability to anticipate and identify emerging issues and act upon those that may affect area of responsibility and affect other teams.

  • Ability to implement new approaches, methods, alternatives, or solutions and identify potential impacts in their own as well as others area of responsibility.

  • Advanced knowledge of company standard software.  E.g. email, Internet Explorer, Microsoft Office Package

  • Ability to communicate appropriately with people at various levels, both in formal and informal settings.

How we truly care:

  • Follow a journey of success. Learn, innovate, invest in yourself and make a step forward, closer to your life goals.

  • Travel virtually around the globe, working in a diverse and multicultural environment.

  • Benefit from health insurance and support from a mental health therapist, to keep your life balanced.

  • Have fun while working, participating in internal company events, sports activities and community initiatives.

  • Save money doing the things you love, having access to different discounts on products and services.

  • If you love vacations, joyful moments and volunteering, (as we do) you have access to travel vouchers, volunteering opportunities and lots of fun alongside Accenture team.

  • Enjoy other personalized benefits package, including meal vouchers, public transportation, private pension, life insurance, gym, additional vacation days.

For us, you are Truly Human. Join our Accenture Team and get along in a lifetime journey! 

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

Life at Accenture

Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.

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Training and Development

Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.

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Be your best every day in a work environment that helps drive innovation in everything you do.


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