Job Description

Your career is about what you want to be and who you want to be. It’s about bringing your skills, your curiosity and your best true self to your work.

Here, you’ll match your ingenuity with the latest technology to make incredible things.

In Accenture Operations we rethink the way people work and businesses perform by harnessing the power of rich data for decision-making, innovative technology, and advanced machine intelligence.

In an era where people are critical to success, join a team that prioritizes human ingenuity and fosters a workforce where technology elevates people (not the other way around), freeing them up for more creative thinking and exciting work.

Every day is a process of growth, being responsible of:

  • Handle, research, and resolve phone and email inquiries for iSS SC customers regarding non complex technical and functional problems.

  • Document and update customer contacts in the Customer Service System.

  • Complete any follow up work related to customer issue resolution.

  • Answer general questions, provide education, and offer service to customers in a professional and courteous manner.

  • Adhere to current understanding of policies and procedures, new products, services and processes of the client and the call center.

  • Maintain acceptable attendance, punctuality, and respond to policy and procedures for communicating any schedule changes and preferences.

  • Meet productivity and quality performance expectations as established by iSS SC management and interfaces.

  • Conduct self evaluations using quality coaching tools to assess personal skill development and review results with Supervisors.

  • Support additional duties as necessary in high volume periods in the SC.

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Qualifications

Skills that make your work successful:
  • Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using the Automatic Call Distributor, Microsoft Office Suite, Customer Service System, Internet Explorer, and other browser-based applications.

  • You have Medium-Advanced Italian language skills

  • Good technical aptitude with an ability to learn quickly.

  • Strong Client handling skills.

  • Strong oral and written communication skills.

  • Strong interpersonal skills.

  • Strong conflict management skills.

  • Self-Motivated, positive attitude and approach.

  • Flexibility to take on additional responsibility and tasks when required.

  • Accepts responsibility as an individual and works well within a team.

How we truly care:

  • Follow a journey of success. Learn, innovate, invest in yourself and make a step forward, closer to your life goals.

  • Travel virtually around the globe, working in a diverse and multicultural environment.

  • Benefit from health insurance and support from a mental health therapist, to keep your life balanced.

  • Have fun while working, participating in internal company events, sports activities and community initiatives.

  •  Save money doing the things you love, having access to different discounts on products and services.

  • If you love vacations, joyful moments and volunteering, (as we do) you have access to travel vouchers, volunteering opportunities and lots of fun alongside Accenture team.

  • Enjoy other personalized benefits package, including meal vouchers, public transportation, private pension, life insurance, gym, additional vacation days.

For us, you are Truly Human. Join our Accenture Team and get along in a lifetime journey! 

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

Life at Accenture

Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.

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Work Environment

Be your best every day in a work environment that helps drive innovation in everything you do.


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Training and Development

Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.

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