Job Description

Your career is about what you want to be and who you want to be. It’s about bringing your skills, your curiosity and your best true self to your work.

Here, you’ll match your ingenuity with the latest technology to make incredible things.

In Accenture Operations we rethink the way people work and businesses perform by harnessing the power of rich data for decision-making, innovative technology, and advanced machine intelligence.

In an era where people are critical to success, join a team that prioritizes human ingenuity and fosters a workforce where technology elevates people (not the other way around), freeing them up for more creative thinking and exciting work.

Every day is a process of growth, being responsible of

  • Operates quality management systems

  • Performs audits and documents findings

  • Participates in calibration processes where required

  • Identify requirements for quality modifications within Local and Global Operations Model

  • Deliver insights on the Quality Process

  • Identify training/coaching opportunities and inform training capabilities and team management

  • Identifies and assesses risks that could impact performance

  • Acts as point of contact for updates on audit policies

  • Performs proper autonomous research to deliver outcomes

  • Develops and maintains an understanding of internal SLAs

  • Shares information required for the team to be successful

  • Is receptive to coaching and constructive feedback

  • Raise improvement opportunities to supervisor/team lead

  • Comply with Accenture and client’s standards, procedures, and policies

  • Analyze performance and ensure the desired quality standards are reached by sharing the audit results on a defined frequency

  • Provide root cause analysis and propose immediate action plans to operations



Qualifications

Skills that make your work successful

  • Strong analytical skills

  • Attention to detail and intermediate problem-solving skills

  • Process oriented

  • Team player with strong written and verbal communication skills

  • Reporting skills (Excel, Power BI)

How we truly care:

  • Follow a journey of success. Learn, innovate, invest in yourself and make a step forward, closer to your life goals

  • Travel virtually around the globe, working in a diverse and multicultural environment

  • Benefit from health insurance and support from a mental health therapist, to keep your life balanced

  • Have fun while working, participating in internal company events, sports activities and community initiatives

  • Save money doing the things you love, having access to different discounts on products and services

  • If you love vacations, joyful moments and volunteering, (as we do) you have access to travel vouchers, volunteering opportunities and lots of fun alongside Accenture team

  • Enjoy other personalized benefits package, including meal vouchers, public transportation, private pension, life insurance, gym, additional vacation days

For us, you are Truly Human. Join our Accenture Team and get along in a lifetime journey!

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

Life at Accenture

Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.

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Training and Development

Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.

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Work Environment

Be your best every day in a work environment that helps drive innovation in everything you do.


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