Job Description

Your career is about what you want to be and who you want to be. It’s about bringing your skills, your curiosity and your best true self to your work.

Here, you’ll match your ingenuity with the latest technology to make incredible things.

In Accenture Operations we rethink the way people work and businesses perform by harnessing the power of rich data for decision-making, innovative technology, and advanced machine intelligence.

In an era where people are critical to success, join a team that prioritizes human ingenuity and fosters a workforce where technology elevates people (not the other way around), freeing them up for more creative thinking and exciting work.

Every day is a process of growth, being responsible of:

  • Set and enforce policies and service standards, ensuring appropriate corporate control and business relevance in line with predefined standards. Act as role model for these standards and for professionalism and business ethics;

  • Question, challenge and drive the team to deliver the highest quality and relevant service;

  • Provide the first point of contact for all customer issues / requirements / communications in support of- and in conjunction with the Stakeholder to achieve consistency of approach and to deliver customer excellence;

  • Ensure appropriate documentation (processes, know-how, manuals, aids, templates, trackers, etc.) to enable team delivering quality meeting or exceeding customer needs. Use approved/agreed formats and tools;

Operations management

  • Ensure operations are managed through systematic solutions which are documented and available for all team members (Internal Processes, Processes, Know-how documentation, Shift plans, Rosters, etc.);

  • Ensure that team follows service strategy of the stakeholder and of EA Service Centers;

Reporting

  • Ensure regular monthly- and ad hoc- reports production on defined metrics. Monitor performance against the strategy and revise/update priorities/strategies as appropriate;

  • Share reports analysis with relevant parties;

People Management

  • Set and measure SMART goals, objectives and behavioral guidelines;

  • Organize teams to meet objectives, combine strengths to ensure each team is equally strong;

  • Ensure effective utilization of team's capacity. Escalate to Manager trending capacity fluctuation;

  • Communicate in a proactive and inspiring way to motivate individuals and teams;

  • Communicate cascaded information related to vision, strategy, objectives and ad hoc messages to achieve clarity within the team;

  • Use Accenture tools to drive engagement, to utilize individual strengths, and to comply with Performance Achievement principles;

  • Apply various leadership techniques appropriately to reach needed goal;



Qualifications

Skills that make your work successful:

  • Previous experience in people management; team coordination;

  • Good communication skills;

  • Previous exposure in dealing with different stakeholders;

  • Advanced level of English ( B2-C1) and a medium level of Italian ( B1), advanced is an advantage;

  • Customer Relationship management and Reporting skills;

  • Problem solving;

How we truly care:

  • Follow a journey of success. Learn, innovate, invest in yourself and make a step forward, closer to your life goals.

  • Travel virtually around the globe, working in a diverse and multicultural environment.

  • Benefit from health insurance and support from a mental health therapist, to keep your life balanced.

  • Have fun while working, participating in internal company events, sports activities and community initiatives.

  • Save money doing the things you love, having access to different discounts on products and services.

  • If you love vacations, joyful moments and volunteering, (as we do) you have access to travel vouchers, volunteering opportunities and lots of fun alongside Accenture team.

  • Enjoy other personalized benefits package, including meal vouchers, public transportation, private pension, life insurance, gym, additional vacation days.

For us, you are Truly Human. Join our Accenture Team and get along in a lifetime journey! 

Locations

Brasov,Bucharest,Iasi,Timisoara

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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