HR Contact Center with French
Bucharest
JOB NO. 10290127
Job Description
Your career is about what you want to be and who you want to be. It’s about bringing your skills, your curiosity and your best true self to your work.
Here, you’ll match your ingenuity with the latest technology to make incredible things.
In Accenture Operations we rethink the way people work and businesses perform by harnessing the power of rich data for decision-making, innovative technology, and advanced machine intelligence.
In an era where people are critical to success, join a team that prioritizes human ingenuity and fosters a workforce where technology elevates people (not the other way around), freeing them up for more creative thinking and exciting work.
Every day is a process of growth, being responsible of:
Answer incoming customer communications, which will involve assessing caller’s needs, entitling the call through analyzing the situation, and offering accurate solutions.
Respond positively to customer’s questions in a timely manner.
Research complex customer questions thoroughly to provide accurate information and solutions.
Provide accurate information to the customer, anticipating future concerns and communicating next steps in the process effectively.
Overcome customer objections via deft communication and de-escalation skills, to solve problems, instill confidence and build client brand-loyalty
Identify process improvement opportunities to ensure smooth operations for internal processes as well as from customers’ perspective
Engage with other areas of the business as needed to meet customer needs.
Act on behalf of the customer’s best interest within external and internal teams and operations to ensure the smoothest experience possible for the customer.
Maintain a positive attitude and support Commitment to Excellence.
Maintain On-time attendance and schedule adherence.
Maintain meets or exceeds scorecard rating (engagement, productivity, and quality goals).
Provide on the job training for new employees.
Qualifications
Skills that make your work successful:
Empathizes with customers in a genuine way that lets them know you care about their issues
Deeply cares about building relationships with customers and providing the best, tailored solution
Strives to offer an effortless customer experience and provide thorough and concise responses
Leverages a positive outlook and high energy/enthusiasm to turn negative situations into positive ones
Be a team player that can follow and/or lead as needed and is comfortable reaching out across the board
Be inquisitive; proactively experiments and tries new things
Knows the right questions to ask to really understand the customer’s ask, provide comprehensive solution, and proactively address/prevent future issues
Able to pinpoint customer requests/asks from ambiguous, open-ended wording.
Required experience
Fluent in French and in English- (B2) in both oral and written
Excellent customer service skills and customer handling experience
Acts confidently in ambiguous situations; works effectively in a fast-paced, changing environment
Takes well thought-out action to evaluate, troubleshoot, and follow-up on customer issues, including testing, replicating, and escalating scenarios.
How we truly care:
Follow a journey of success. Learn, innovate, invest in yourself and make a step forward, closer to your life goals
Travel virtually around the globe, working in a diverse and multicultural environment
Benefit from health insurance and support from a mental health therapist, to keep your life balanced
Have fun while working, participating in internal company events, sports activities and community initiatives
Save money doing the things you love, having access to different discounts on products and services
If you love vacations, joyful moments and volunteering, (as we do) you have access to travel vouchers, volunteering opportunities and lots of fun alongside Accenture team
Enjoy other personalized benefits package, including meal vouchers, public transportation, private pension, life insurance, gym, additional vacation days.
For us, you are Truly Human. Join our Accenture Team and get along in a lifetime journey!
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
COVID-19 update: The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually.
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