Job Description

What are the responsabilities?

  • Assess and process warranty claims that are submitted electronically by dealers to the client via the client's web-based dealer warranty application;
  • Resolve dealer issues and answer questions submitted through an electronic communication system;
  • Execute additional warranty-related duties, either ongoing tasks, or one-time project assignments, as assigned;
  • Perform all work according to set policies and procedures, meeting specified performance criteria for accuracy and productivity;
  • Ensure daily personal qualitative and quantitative targets are achieved for all assigned duties;
  • Support teammates in achieving individual requirements and team goals;
  • Communicate with the Team Leads on a regular basis, as required;
  • Complete required, ongoing training and successfully demonstrate the knowledge and ability to progress through levels of claims of increasing complexity and size;
  • Interact with client and dealers personnel, as needed;
  • Conduct all duties in a professional and courteous manner;
  • Receives and logs internal and/or external customer problem/request/issue and ensures proper documentation.



Qualifications

Are you the right fit for the job?

  • Fluency in German and English;
  • Proficient in relevant computer applications (internet Explorer, Outlook usage, Microsoft Office);
  • Verbal and written communication skills;
  • Listening skills;
  • Problem solving and analysis;
  • Customer service orientation;

What’s in it for you?

  • Work alongside a team of specialists and access custom trainings that help improve your professional skills;
  • Currently with COVID-19, perform your work remotely;
  • Be part of a team with strong sense of togetherness and work in a relaxed environment where whatever the problem might be, there is always a solution for it;
  • Access to a global network of knowledge and resources;
  • Continuous learning and exposure to a disruptive business and new challenges;
  • An attractive benefits package including meal tickets, life insurance, private medical services, private pension account, gym & library subscription and other.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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