Job Description

Job Summery


Ensure availability of an application or product for end users;

Provide day-to-day support for products/applications deployed to the production environment:

- Support for phone and computer devices for the client's employees

- Software installation failing on users’ device

- Issues with applications installed on their device

- Browsers settings not working as expected

- Restart issues


Working schedule: Mon-Fri, 10.00-19.00




Qualifications

Ideal candidate:
- Fluent in German (B2-C1) and English (B2);
- Should have good hands on Desktop management, Remote assistance , windows 10 knowledge, LMI
- Should have good troubleshooting knowledge on fixing software distribution issues, Application issues for users devices by taking remote
- Should have understanding of client logs and do troubleshooting for users device
- Should have understanding of Windows AD infrastructure, Users, groups , OU structure, GPO
- Should have basic understanding of Mobile device management process .
- Enrollment process for android and iOS devices.

We offer:
- Attractive benefits package including: coverage of public transportation, private medical services, private pension, life insurance, gym subscription or medical services for a member of the family, meal vouchers for each working day, interactive library subscription;
- Access to a global network of knowledge and resources;
- Extensive training through a variety of methods – online, classroom, etc;
- Opportunities to develop your skills and gain valuable practical experience in your field of expertise, and to develop skills in other industries;
- An experienced Career Counselor to guide you and check on your progress;
- Interesting and challenging work for the world’s leading companies – our clients;
- Professional growth opportunities that recognize individual contributions and performance;
- A flexible approach that allows an appropriate work/life balance, where fun outings, sports activities and volunteering initiatives are part of our regular day-to-day life;

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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