Job Description


·         Receives and logs internal and/or external customer problem/request/issue and ensures proper documentation

·         Performs customer request/problem identification and follows defined procedures to resolve correctly.

·   Documents troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution

·         Performs incident notification and escalation to ensure problems/requests/issues are communicated effectively and receive proper management attention

·         Develops and maintains knowledge of customer specific business environment

·         Develops and maintains an understanding of customer Service Level Agreements and department’s/product’s key performance requirements

·         Demonstrates understanding of the customer’s business needs or market and maintains high customer satisfaction ratings

·         Develops and maintains incident management and knowledge management tools, client information systems, and service desk procedures


Ideal Candidate:

• Fluency in Portuguese and English

• Proficient in relevant computer applications (Internet Explorer, Outlook usage, Microsoft Office)

• Verbal and written communication skills

• Listening skills

• Problem solving and analysis

• Customer service orientation

 Availability to work in shifts:





All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

To apply from a mobile device, your CV must be in the cloud. Not Ready? Send this job to an email address To apply from a tablet device, your CV must be in the cloud. Not Ready? Send this job to an email address

Life at Accenture

Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.


Work Environment

Be your best every day in a work environment that helps drive innovation in everything you do.



Training and Development

Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.


View All

Learn more about Accenture

With more than 500,000 employees in more than 120 countries, Accenture solves our clients' toughest challenges by providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.

View All

Stay connected

Join our Team

Join Our Team

Search open positions that match your skills and interest. We look for passionate, curious, creative and solution-driven team players.

Keep up to date

Keep Up to Date

Stay ahead with careers tips, insider perspectives, and industry-leading insights you can put to use today–all from the people who work here.

Stay Connected

Stay Connected

Receive job alerts, latest news and insider tips tailored to your preferences. See what exciting and rewarding opportunities await.

View All