Job Description

Handle, research, and resolve phone and email inquiries for our client's customers regarding non-complex technical and functional problems.
• Document and update customer contacts in the Customer Service System.
• Complete any follow-up work related to customer issue resolution.
• Answer general questions, provide education, and offer service to customers in a professional and courteous manner.
• Adhere to current understanding of policies and procedures, new products, services and processes of the client and the call center.
• Maintain acceptable attendance, punctuality, and respond to policy and procedures for communicating any schedule changes and preferences.



Accenture Carnival

Carnival Corporation reimagines guest experiences with high-touch tech.
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Qualifications

- Fluency in French and English;
- Verbal and written communication skills;
- Listening skills;
- Problem solving and analysis;
- Customer service orientation;
- Excellent problem solving and analysis skills;
- Self-Motivated, positive attitude and approach;

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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