Job Description

Technical Support agents assist end users in day by day operations with specific applications;
Receive and assess claims according to defined procedures;
Receive and log all e-mails/web/phone calls and ensure proper documentation;
Research of required information using available resources, user guides and match complaints with known errors and issues;
Support in using application functionalities, identification of possible workaround;
Identify and escalate priority issues;
Helps agents in routing complaints to appropriate second level group;
Attend to information requests from customers and track the status of consignments on the system;
Handle operational queries with a sense of urgency and deliver an accurate final job;
Support the organization to achieve full compliance with corporate sustainability standards and focused on quality;
Take steps to improve performance based on coaching.

Our offer
- Competitive salary and performance bonuses
- Attractive benefits package including: coverage of public transportation, private medical services, private pension account, life insurance private account, gym subscription or medical services for a member of the family, meal vouchers for each working day, online, interactive library subscription
- Opportunity to practice your language skills with native speakers
- Access to a global network of knowledge and resources
- Extensive training through a variety of methods – online, classroom, etc.
- Opportunities to develop your skills and gain valuable practical experience in your field of expertise, and to develop skills in other industries
- An experienced Career Counselor to guide you and check on your progress
- Interesting and challenging work for the world’s leading companies – our clients
- Professional growth opportunities that recognize individual contributions and performance
- A flexible approach that allows an appropriate work/life balance, where fun outings, sports activities and volunteering initiatives are part of our regular day-to-day life;
- Shifts - Monday to Friday - 06:15-15:15/09:00-18:00/13:00-22:00/16:00-01:00.

Choose Accenture and make delivering innovative work part of your extraordinary career!

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Qualifications

• Fluency in English (min B2), both written & spoken;

• Proficient in relevant computer applications (internet Explorer, Outlook usage, Microsoft Office);

• Verbal and written communication skills;

• Active listening skills;

• Detail-oriented and analytical thinking;

• Positive ‘can-do’ approach;

• Problem solving and analysis skills;

• Customer service orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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