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Senior Service and Technical Officer with English

Job Location: Bucharest

Regional Description: Romania

Job Number: 00680816

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- Job description

Key responsibilities:

  • Provide world class customer service to both new and existing client’s customers;
  • Provide technical support to customers and engineers;
  • Continual learning of client’s products as they grow and change;
  • Complete diagnostics to identify and resolve customer and engineer faults;
  • Deliver against expected levels of performance;
  • Identify and support vulnerable customers;
  • Follow company processes and procedures to ensure the best outcome for our customers;
  • Use a variety of systems to manage customer journey and experience;
  • View customer complaints as a priority and see through to a resolution rapidly.

In terms of benefits you must know,

We thought a lot about your growth:

o   Professional growth opportunities that recognize individual contributions and performance;

o   Friendly work environment, being surrounded by professional colleagues;

o   Opportunity to practice English with native speakers;

o   An experienced Career Counselor to guide you and check on your progress;

o   Extensive training through a variety of methods – online, classroom, etc;

o   Opportunities to develop your skills and gain valuable practical experience in your field of expertise, and to develop skills in other industries;

o   Interesting and challenging work for the world’s leading companies – our clients;

o   A flexible approach that allows an appropriate work/life balance, where fun outings, sports activities and volunteering initiatives are part of our regular day-to-day life.

o   Attractive and thorough benefits package including: coverage of public transportation, private medical services, private pension, life insurance, gym subscription or medical services for a member of the family, meal vouchers for each working day, interactive library subscription.

 

 

If you have a natural passion for gadgets and society,

If you are open to variety,

If you have some analytical know-how,

You are the perfect one, here and now!

The English skills are also a must,

Being a professional and being focused.

You’ll have trainings on your activity,

So, it’s nice to bring your productivity.

If you say yes to these below,

Then it's a yes from us as well:

o   Excellent written & verbal communication skills in English (advanced);

  • Meticulous, with superb listening skills and an eye for detail;
  • Motivated to meet expected levels of performance;
  • Resilient, with the confidence to overcome challenges and learn from each new experience;
  • Able to communicate clearly and calmly, letting your personality shine through;
  • Flexible to meet customer and business demands;
  • Work as part of a team supporting and coaching peers;
  • Ability to multi task and navigate through multiple systems;
  • Excellent verbal and written communication;
  • Learn & share knowledge;
  • Confident and credible with the ability to articulate in a clear and concise manner;
  • Ability to deploy change effectively retaining all information provided;
  • Self-motivated through delivering excellent customer service;
  • Can sustain a world class performance when in demand;

o  Willingness to work on a shifting schedule as needed (10:00 - 23:00 ; 16:00 - 5:00)

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