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IT Level 2 Support

Job Location: Bucharest

Regional Description: Romania

Job Number: 00676492

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- Job description

Responsibilities

 

  • Provide daily support of the production environment and take ownership in managing and resolving issues and problems encountered, in a timely manner to ensure minimum disruption to internal and external clients
  • Interact with various teams to ensure a stable production environment, including but not limited to end application users, application developers and business analysts
  • Develop strong working relationships with the business and aligned application and infrastructure support teams to assist in support issue prioritization
  • Perform timely escalation of critical production incidents and proactively identify patterns of recurring incidents to improve service stability
  • Maintain documentation on issue corrective actions in-line with best practice to ensure knowledge accessibility and continuous learning amongst the team

Job Requirements

 

Soft Skills

  • Clear verbal and writing communication skills, ability to speak end user (non-technical) business language
  • Attention to detail, analytical and problem-solving skills
  • Ability to diagnose & address application issues
  • Ability to handle stressful situations and can multi-task
  • Proactive, adaptive, independent and self-managing with proven capability to lead a project initiative
  • Working with diverse, international team in multiple locations and cultures

 

Technical skills

  • UNIX, PL SQL - basic expertise on SQL query, Table, package, procedure, functions etc including the ability to write queries

 

Language skills

English - advanced (read, write, speak)

 

Nice to Have Skills

  • Experience in development or support in business line
  • ITIL best practices knowledge
  • Knowledge on Network fundamentals
  • Working knowledge on ticketing tools such as JIRA
  • Understanding of Capital Markets concepts and business processes
  • French language

 

Working Schedule

 

2 shifts - 8:30 AM - 7:30 PM Paris (CET)


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