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Sales Assist Associate with German

Job Location: Bucharest

Regional Description: Romania

Job Number: 00629450

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- Job description

Key Deliverables & Responsibilities:

  • Lead proposal process from post-service request through fulfillment. 
  • Write, edit, proofread, design, and format assigned customer-facing artifacts, (e.g. Budgetary Estimates, Proposals, Statements of Work)
  • Support and work with other team members to develop and complete high-quality artifacts and other specific proposal tasks associated with the Proposal Manager/Specialist role:
    • Set up and manage collaboration sites on SharePoint
    • Facilitate status calls
    • Create/manage schedule, author process/guidance documents, and maintain templates/artifacts associated with this position.
    • Contribute and maintain database/knowledgebase/archive of reusable guidance, templates, references, and other pre-approved, customer-facing content.
    • Complete weekly report on requests/opportunities
  • Assist client's Sales personnel in providing a world-class service to our main enterprise customers and partners.
    • Provide quality delivery of service center catalog items in line with catalog process descriptions and SLAs through attention to detail, ownership of issues and follow-through. Deliver on service center pilot services, per prescribed guidelines.
    • Carry out regular quality reviews 
    • Ensure services are delivered to the agreed OLAs/SLAs
  • Building Relationships
    • Work with the Service Center delivery leads and delivery managers to resolve escalations and to improve internal processes & policies;
    • Collaborate with client's Delivery personnel to deliver consistent and predictable delivery of services in the catalog that contributes to high customer satisfaction.

  • Fluent in German and English;
  • Excellent customer service skills;
  • Self-directed learner: capable of ramping up quickly and learning & leveraging current tools and processes;
  • Ability to follow instructions, review team process documentation and provide knowledgeable feedback;
  • Attention to details;
  • Problem-solving skills;
  • Organizational skills – prioritization and time management skills;
  • Proactive attitude;
  • Communication skills;

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