Job Location: Brasov
Regional Description: Romania
Job Number: 00619564 00619564_en
•Assign team resources to work communicating allocated budget, schedule, macro approach and deliverables
•Manage resources to achieve these assignments
•Track and create/provide team status using standard templates and actively participate in appropriate internal and external status meetings
•Maintain the team’s portion of the work plan and/or annual plan (e.g. resource assignment changes, schedule changes, completion status, etc.)
•Approve team member time sheets, identify the source of any variances, and drive plans to correct variances
Process Capability Development
•Serve as process expert/coach for the team’s deliverables
•Drive methods adoption and act as an expert in how to cost effectively deliver the Client Service Team’s/Service Delivery Team’s process and/or project requirements and deliverables
•Monitor and analyze client and customer satisfaction through available escalation/complaint tools and survey results and ensure improvement initiatives are driven by client expectations and requirements
•Identfy and implement productivity improvements ensuring adherence to appropriate project gating and business case approval requirements.
•fy areas for performance improvements, and coordinate implementation
•Manage team mix to the standard pyramid for type of Client Service Team/Service Delivery Team, headcount, macro resource load balance (rolling 3 months), utilization, overtime, etc., and escalate issues when required according to established practices
•Manage staffing assignments and role changes
•Support recruiting and interviewing potential new team members
•Balance workloads and skill sets across clients to support one-to-many delivery
Competency and Skill Management
•Manage and develop team competency coverage through cross-training, leadership development and succession planning
•Monitor and manage team goals and performance and ensure team understands how they align and relate to broader business goals and strategies
People Development and Management
•Develop and mentor people, act as a career counselor and create a high performing organization (foster relationships, resolve conflicts, etc.)
•Develop and deliver quality and timely performance feedback, collecting input from all appropriate sources
• At least 2 years work experience with previous managerial experience;
• Fluency in English and German
• Previous experience in Human Resources area is mandatory
• Coaching/mentoring skills
• Strong customer service skills
• Strong organization skills, attention to detail and follow through to resolve any outstanding issues
• Strong time management skills
• Advanced written and verbal communication skills; manages internal and external/client communications with individuals at all levels.
• Ability to adapt to changing environment and support of multiple clients
• Ability to motivate and develop people with a variety of development goals with minimal assistance from direct manager
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