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Fraud Investigation Associate with Turkish (Start date in October)

Job Location: Bucharest

Regional Description: Romania

Job Number: 00605786

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- Job description

Job responsibilities:Summary of Responsibilities

 

·     - Investigate suspicious activity and behavior that could pose a risk to our customers on the Client EU websites.

·     - Communicate effectively with via email and/or telephone with our customer base, which will include: Buyers, merchants and internal customers to analyze risk.

·     -Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends.

·     - Consistently achieve/exceed weekly productivity and quality standards for investigations.

·     - Participate in ad hoc projects/assignments as necessary.

·     - Achieve weekly productivity and quality standards for investigations.

·     -  Be prepared to be flexible with working hours and work Saturdays or Sundays as part of your normal 5-day week.

Requirements:

 

  • Excellent written and spoken skills in Turkish and English language with an ability to compose grammatically correct, concise and accurate written responses
  • Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers
  • Demonstrated ability to work independently and make complex investigation decisions.
  • Excellent problem-solving skills
  • Demonstrated ability to analyze problems logically and make rational data driven decisions
  • Self-disciplined, diligent, proactive and detail oriented.



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