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Disputes officer with Greek

Job Location: Bucharest

Regional Description: Romania

Job Number: 00576797

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- Job description

Job responsibilities:

-Record /upload disputes from various channels and assign the correct dispute code from the standard set of codes;

-Capture additional information (from dispute originator or third party) and/or detailed problem explanation and register in the system;

-Stop invoice from further being produced (if applicable) by flagging this in the system;

-Contact relevant stakeholder if required (by phone/ email/ fax if external, or by workflow if internal) in dependent on the dispute resolution procedure;

-Investigate dispute, verify corrective steps and share the solution proposal with relevant stakeholders;

-Take actions regarding the shared solution with stakeholders, record solution details in the system and close the dispute;

-Analyse dispute root source and cause by downloading and assessing invoice dispute management reports from the system;

-Identify problems and summarise possible corrective actions;

-Communicate root causes that come from a local department to local F&A and Local Dispute Coordinator;

-Support the Invoice to Cash process manager and Payment allocation Team Leader in achieving the process objectives;

-Deliver service in line with agreed controls and procedures;

-Strive for high levels of customer service.

-Written and spoken ability to communicate in Greek for client interaction (B2-C1);
-Good English (B2);
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Relevant experience in collection or a similar field (customer service) is a plus;
-Experience with accounting systems, cash applications, customer service, SAP would be a plus;
-Competent Microsoft Office user: Excel, Word and Power Point;
-Ability to solve urgent matters and work under pressure;
-Ability to prioritize and schedule workload;
-Reliable, active approach striving for process improvement;
-Responsibility, accuracy;
-Team player.

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