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Collections Officer with Greek

Job Location: Bucharest

Regional Description: Romania

Job Number: 00576797

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- Job description

-Contact customers via e-mail/phone/fax and initiate collection activities;

-Identify and collect payment of overdue invoices through proactive planning, prioritization and execution of daily call cycles;

-Provide necessary information of credit worthiness to customer service when required;

-Manage the customer portfolio within the agreed credit terms and credit limits;

-Meet cash collection targets keep up-to-date;

-Deliver service in line with agreed controls and procedures.

-Input notes on payment agreements and follow-up actions;

-Reinstate accounts when payment is received;

-Flag invoices that relate to doubtful balances to be written off and input notes why the balance is not collectible;

-Register invoice disputes;

-Follow escalation routes, adhere to laid down procedures and proactively identify problem areas and propose likely solutions;

-Written and spoken ability to communicate in Greek for client interaction (B2-C1);
-Good English (B2);
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Relevant experience in collection or a similar field (customer service) is a plus;
-Experience with accounting systems, cash applications, customer service, SAP would be a plus;
-Competent Microsoft Office user: Excel, Word and Power Point;
-Ability to solve urgent matters and work under pressure;
-Ability to prioritize and schedule workload;
-Reliable, active approach striving for process improvement;
-Responsibility, accuracy;
-Team player.

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