Job Description

Accenture is looking for new colleagues in our team of enthusiasts that enjoy delivering the best practices and learning from the best!
 
Job Purpose
• Good understanding of customer requests and ability to provide customers with proper & accurate response.
• Key / Process data according to customer specifications and as per Job Instruction Manuals.
 
Job responsibilities

Customer Service agents support end user in day by day operations with specific applications;
Receives and assess claim according to defined procedures / routines;
Receives and logs all e-mail/web/phone call and ensures proper documentation;
Research of required information using available resources, user guides and match complaints with known errors and problems;
Support in using application functionalities, identification of possible workaround;
Identify and escalate priority issues;
• Adhere to the Service Level Agreement (SLAs) specified by the Client / Process in terms of quality, productivity and schedule;
• Attend to information requests from customers and track the status of consignments on the system;
• Handle operational queries with a sense of urgency and deliver an accurate final job;
• Support the organization to achieve full compliance with corporate sustainability standards and focused on quality;
• Address any problems/grievances with the Coordinator/Manager/ that may have an impact on productivity and operations;
• Take steps to improve performance based on coaching.
 

Accenture Carnival

Carnival Corporation reimagines guest experiences with high-touch tech.
Read More

Qualifications

Are you fluent in German and you would like to start a career in one of the largest organizations in the world?
 
In turn we would like you to have:


• Fluency in German and English, both written & spoken (B2-C1 for both);
• Proficient in relevant computer applications (internet Explorer, Outlook usage, Microsoft Office) and fundamental Technical know-how on system trouble shooting;

• Verbal and written communication skills and active listening skills;
• Bachelor degree or 3 year diploma;

• Detail-oriented and analytical;
• Positive ‘can-do’ approach and able of finding out-of-the-box solutions, for various requests;
• Problem solving and analysis;
• Customer service orientation.
 
Choose Accenture and make delivering innovative work part of your extraordinary career!

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Life at Accenture

Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.

image

Work Environment

Be your best every day in a work environment that helps drive innovation in everything you do.


LEARN MORE

image

Training and Development

Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.

LEARN MORE

View All

Learn more about Accenture

With over 450,000 employees in more than 120 countries, Accenture solves our clients' toughest challenges by providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.

View All

Stay connected

Join our Team

Join Our Team

Search open positions that match your skills and interest. We look for passionate, curious, creative and solution-driven team players.

Keep up to date

Keep Up to Date

Stay ahead with careers tips, insider perspectives, and industry-leading insights you can put to use today–all from the people who work here.

Stay Connected

Stay Connected

Receive job alerts, latest news and insider tips tailored to your preferences. See what exciting and rewarding opportunities await.

View All