BPS: Reinventing BPO with Intelligent Operations

New ways to operate

In today’s digitally disrupted market, where traditional revenue sources are becoming more elusive, sustainable growth requires a new operating model one that's anchored around the customer and driven by intelligence to deliver exceptional experiences and outcomes.

An operating model that harnesses new and innovative technologies including artificial intelligence, distributed ledger technology and quantum computing to continually push the boundaries of today’s processes and business models.

Accenture Operations makes this possible through our human-machine operating engine – SynOps, which synthesizes the optimal blend of people, process, and technology to help clients rewire their organizations with a new, more connected operating model—one that creates hyper relevant customer experiences, heightens collaboration among both internal groups and external partners to drive successful and sustainable growth.

Case studies

How CAQH is simplifying healthcare administration and delivering world-class service.

Transform the rhythm of sales with algorithms​

How a 360-degree view of prospects and an integrated, data-driven approach powers success.​


How Accenture SynOps is transforming source-to-pay for a global beauty leader.

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Awards & recognition

Top industry analysts recognize that our innovation-led approach to intelligent operations is helping clients reimagine business processes to transform their operations.

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Insights from our Intelligent Operations Blog

Everest group’s financial crime and compliance report

The more sophisticated white-collar crime becomes, the more elaborate the regulations get. It makes complying fully with the law quite a challenge.

The experience activation network comes to life​

Accenture Interactive Operations opens its most advanced experience activation center yet in Mumbai.


Accenture TradeIX Alliance

Accenture Invests in and Forms Strategic Alliance with TradeIX.

The experience activation network comes to life in Mumbai

Accenture Interactive Operations opens its largest and most advanced Experience Activation Center yet in Mumbai.