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Junior Collections Administrator with English (He/She/They)
Krakow
Job No. r00290273
Full-time - Hybrid
Job Description
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.
Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance. For more information about Accenture Operations Poland, please visit our website.
As a part of Collections Admin Team, you will have the responsibility for supporting Collections Team located in EMEA, APAC, LATAM & NA. The environment is internationally dynamic. Working in partnership with the Collections Team and Outside Collection Agencies will be a key to your success.
THE WORK:
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Process account suspensions and reactivations.
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Process new order approvals and monitor those put on hold.
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Accounts and inquiries assignment.
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Close cooperation with external collection activities.
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Very close interactions with Debt Recovery team and Credit Team.
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Support cloud resellers termination process.
Flexible: The work location for this role may include a mix of working remotely, onsite at a client or in an Accenture office - depending on specific project circumstances.
With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.
WHAT’S IN IT FOR YOU:
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Thrive in an exciting workplace that values and celebrates diverse perspectives. Contribute to a creative environment where your ideas are welcomed.
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Access continuous learning opportunities.
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Work on projects for international clients, expanding your skills set.
Qualifications
HERE’S WHAT YOU’LL NEED:
Written and spoken fluency in English language (min. B2 level is required).
Full-time availability, 8 hours daily from Monday to Friday.
Excellent communication skills.
Good knowledge of MS Office package.
Strong attention to detail.
Research indicates that some candidates, especially the most diverse ones, may hesitate to apply for positions if they don't meet all requirements. If you believe you possess the necessary skills, even if not meeting every requirement, we wholeheartedly encourage you to submit your application.
BONUS POINTS IF YOU HAVE:
Experience in Customer Service, Call Center, OTC Collections, BPO, Shared Services.
Knowledge of MS Excel and Google sheets.
WHAT WE OFFER:
Hybrid mode of work (after the first 3 months).
Using foreign language and new technology solutions daily, cooperating with various global Clients.
Individual support of a People Lead and a specific path of professional development, as well as dedicated Buddy, who will help you in adjusting to the new workplace.
A wide training package (soft, technical, and language training offer, access to the e-learning platforms).
Employee Assistance Program - legal, financial, and psychological consultations.
Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.
Paid employee referral program.
Private medical care, life insurance.
Access to the MyBenefit platform (possibility of using a wide range of products and services, including the Multisport card).
Modern, ecological office in city center with convenient connection for all means of transport (incl. chill room, game room, free bicycle parking and coffee-breaks).
WHAT WE BELIEVE:
Accenture does not discriminate against candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation, or any other basis impermissible under Polish law.
All our leaders are committed to building a better, stronger, and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.
Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.
Clicking apply I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z o.o. or any other entity of the Accenture group for recruitment purposes, and that it is a data controller within the meaning of GDPR. More information about Accenture (and if necessary also its representative) can be found here: https://www.accenture.com/pl-pl/privacy-policy
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