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Capability Network is a Global Strategy & Consulting practice, pulling together multinational and cross-cultural professionals based at key locations around the world. No matter what business, no matter where in the world, our unrivaled industry and function experts help our Clients to shape the future creating clearly defined, measurable value. We are delivering on the promise of technology and human ingenuity. Our Poland Capability Network is located in Warsaw, Krakow, Wroclaw. Your impact will be truly global as you will leverage an unmatched network of people, knowledge, tools and technologies and work alongside some of the best thinkers in the market.
“Join our world class capabilities and experience unique opportunities to grow your skills with us.” – Małgorzata Nasiłowska, Accenture Capability Network Lead for Poland
We believe the energy industry is shifting from commodity to customer centricity. The customer journey is evolving as customer demand patterns and expectations are rapidly changing. Join our team as an Fuel Retail Business Consultant or Analyst to participate in projects which help our clients increase understanding of customers in order to create loyalty, develop customer-centric services and products, and to support data-driven decisions on marketing, convenience business and pricing..
Our Consultants have excellent communication skills (English and at least one other language) with the ability to explain complicated things simply. We measure our success by building a relationship with a client, both business and IT. The most experienced talents will be responsible to lead and manage the projects, financials, the relationship with the client and cooperate with our delivery centers across the globe.
What will you do?
Being part of the Fuels Retail Centre of Excellence Capability Network, working with global clients, advising and helping clients to shift into the New.
Designing and improving business processes guiding our clients towards a digital retail transformation.
Defining business and technology roadmaps towards customer-centric business models, new payments solutions, fleet and loyalty programs.
Evaluating the effectiveness of existing solutions and tools against selected business and technology KPIs and strategic goals.
Conducting feasibility study of digital solutions.
Completing fit gap analysis regarding the transformation from AS-IS to TO-BE state.
Implementing digital solution like CRM, Payments or Loyalty Programs for key market players
Support team in responding to client requests for proposals (RFPs) as the Subject Matter Expert (SME), solution architect, etc.
At least 3 years of experience in fuels retail or convenience industry
Experience in professional services (in consulting) would be an asset.
Master’s degree preferably in area of business, engineering, IT.
Experience at least in one business area:
Sales processes within channels relevant for Fuel Retail area [network / online]
Customer care processes covering fleet cards users and B2B partners
B2C & B2B customer engagements strategy with focus on loyalty
New technology development – digital payments, fleet cards, convenience stores on fuel stations/unmanned stations, digital marketing, customer management and communication platforms, data analytics
Network management for fuel stations and/or convenience stores
Fleet cards’ management
Convenience / retail business
Omni-channel customer experience – fuel stations, online etc.
Customer centric approach
Fuel/convenience digital marketing
Fuel/convenience digital payments (i.e., self-check out)
Technology platforms used in sales and customer care processes, fleet and loyalty management, B2B and wholesale customer management, communication with customers
Proactive approach towards business challenges and opportunities.
Team player with project or program management skills and ability to work in a distributed delivery environment.
Willingness to travel: up to 80% of your time.
Working knowledge of business English [spoken & written] is a must
Knowledge of additional foreign language e.g. German, Italian, French, Russian or Spanish would be considered as an asset.
Headquarter: Warsaw or Lodz or Wroclaw or Cracow Office as primary place of work, but now we are working from home due to pandemic situation
Due to COVID-19 global situation we are delivering our work remotely. Knowing that our Capability Network model is based on traveling and serving advisory working closely with our Clients, willingness and ability to work at client’s locations mostly across Europe, but also other locations, for short or long term is still required if pandemic situation will change.
Challenging job in a dynamic, professional, international, and multicultural environment
Opportunity to gain rare on Polish market skills, knowledge and experience gained on international projects
Access to best know-how, unique knowledge, and trainings
Opportunity to work with global top clients from Fortune 500 on large scale projects
If this sounds like the ideal role, career and company for you, please apply online as soon as possible.
When applying please enclose the below statement:
I hereby consent to the processing of my personal data by Accenture sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of May 10, 2018 on the Protection of Personal Data (Journal of Laws of 2018, item 1000) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture . At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority.
I hereby also consent to the processing of my personal data for future recruitment proceedings held by Accenture sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of May 10, 2018 on the Protection of Personal Data (Journal of Laws of 2018, item 1000) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive). At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.
Please be advised that only selected candidates will be contacted.
Equal Employment Opportunity Statement
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