Job Description

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com.

Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.

Key responsibilities:

  • Sense of achievement providing excellent customer service in an inbound customer contact environment

  • Fulfilling work satisfying customer expectations in a way that also complies with best practices

  • Demonstrating empathy by listening attentively to customer concerns.

  • Maintaining high customer satisfaction ratings and adhering to service level agreements

  • Professional development attending comprehensive paid training from 4 to 8 weeks upon hire

  • Extensive post training coaching and support for up to 4-5 months

  • Chance to apply web development or coding skills to improve advertiser experience and return on advertising dollars

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Qualifications

What do we expect from you:

  • Minimum 1 year of experience in reading and modifying HTML, CSS, XML, and/or JavaScript in an advertising context
  • 1+ years working with online advertising products and social media
  • 1+ years of customer service experience
  • Excellent verbal and written communication proficiency with high attention to detail
  • Ability to focus in a dynamic work environment and thrive while responding to evolving product inquiries
  • Flexible work-hours: full-time, weekends, and late nights as needed

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

Life at Accenture

Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.

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Training and Development

Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.

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Work Environment

Be your best every day in a work environment that helps drive innovation in everything you do.


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Our more than 600,000 people in more than 120 countries, combine unmatched experience and specialized skills across more than 40 industries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

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