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Order to Cash Operations Analyst with Scandinavian language
Gdansk
Job No. 12254409
Full-time - Hybrid
Job Description
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. In Poland Accenture has offices in Warsaw, Kraków, Gdańsk, Łódź, Wrocław and Katowice. They employ more than 8,600 staff. To learn more visit our website: accenture.com
Accenture Operations helps clients achieve new value and productivity from their business processes by applying analytics, process acumen and industry expertise to the transactional data and processes we manage and operate on our clients’ behalf.
As a Customer Service Representative, you will be responsible for ensuring customer satisfaction by managing sales orders, processing customer claims and collecting overdue payments. This is an end to end role and ensures development throughout O2C operations. Previous experience within O2C area is an asset.
What will you do?
Process sales orders and ensure timely delivery to customers
Resolve customer queries and claims or complaints in a timely and professional manner
Collaborate with cross functional teams to ensure customer satisfaction
Collect overdues and resolve financial disputes
Maintain prices and pricing conditions according to rules and procedures
Process rebate reports and issue credit notes according to customer agreements
Continuously improve customer experience through effective communication and problem solving skills
Ensure update and maintenance of country Desktop Procedures, Supporting Documents and Standard Operating Procedures
Adhere to SLA and KPI targets
Qualifications
What do we expect?
1-2 years of experience in OTC area
Knowledge of SAP would be a benefit
Knowledge of any kind of ticketing tools such as SSF, ServiceNow or Saleforce would be a benefit
Knowledge of Swedish, Norwegian and or Danish is a must
Knowledge of English is a must
Good communication skills
Ability to work in a group
Positive attitude
What can we offer:
Ability to work in hybrid mode
Benefits such as Multisport card, private medical care in Luxmed, life insurance, access to MyBenefit platform, Referral Program, Employee Assistance Program, Employee Share Purchase Plan
Using foreign language and new technology solutions daily, cooperating with various global Clients.
Constant support and clear development path from your first day – dedicated Buddy, who will help you in adjusting to the new workplace.
Our commitment to communities means providing opportunities for growth to individuals from different backgrounds. We positively welcome applications from all parts of the society, including people with lived experience of having refugee status, seeking asylum or supporting refugees.
Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom training.
A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.
Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.
Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.
