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Cash Collection Team Lead with English (French nice to have)

Job Location: Warsaw

Regional Description: Poland

Job Number: 00545467


- Job description

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 375,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at


Accenture Operations is one of Accenture key capabilities dedicated to work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, helpdesk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.

Key responsibilities:


  • Manage cash collectors with daily coaching and guiding
  • Set priorities, targets and create high motivation
  • Performance management: career counselling, coaching, performance development, 1:1's, mentoring
  • Build and maintain direct interactions with the Client and present updates on a regular basis
  • Prepare, review and present team's work results
  • Support team to achieve results with the highest possible standard of quality and delivery
  • Ensure timely cash collection & handling of incoming complaints for the assigned countries and own portfolio of customers (via calls, emails, dunning letters, statements of account)
  • Identify and assist with development of support material for team use, e.g. training manuals, job aids, and view in databases;
  • Performing regular follow up on the accounts with aged debt
  • Supporting cash allocation and arranging missing remittance advices for the unapplied & unidentified payments
  • Forecasting cash, risks & opportunities
  • Building long term relationship with Client, regional Sales & CSM, Other finance teams and Billing Team
  • Cooperating with Cash Application Team and other teams involved in collection process
  • Active participation in AR regional & country/cluster reviews/calls
  • Performing ad-hoc activities delegated by AR Manager
  • Effective communication
  • People recruitment

  • Educational background in finance/accounting/customer service is an advantage
  • Experience in Finance & Accounting area (preferable Accounts Receivable area)
  • Fluent in English (at least B2/C1)
  • Fluent in French/German/Swedish/Spanish/Portuguese (at least B2/C1)
  • Microsoft Office essential skills (Excel, Outlook, Word)
  • ERP literacy (Oracle)
  • High accuracy and focus on details
  • Flexibility, especially in the period of month/year - end closing
  • Ability to work analytically in a problem-solving environment
  • Ability to plan, organize and perform work in accordance with the targets
  • Strong organizational, multi-tasking and time-management skills
  • Pro-active business approach & ownership, aimed to resolve business/people issues
  • Very good communication and interpersonal skills


We offer

  • The ability to use your knowledge of foreign language on a daily basis at work (we serve our Clients in almost 30 foreign languages)
  • Experience with a range of Clients and technology solutions which provides professional relevance
  • Operating according to Lean Six Sigma philosophy
  • Collaborating and learning from diverse and talented colleagues helps you “raise your game”
  • Trainings and development tailored to help you achieve your potential
  • New Joiners Programme including trainings
  • Opportunity to engage in Corporate Social Responsibility initiatives
  • We also think about your social life, at Accenture you will be able to take part in different initiatives like Book Club, International Cuisine Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming and many others
  • Social benefit packages including: private medical care, Benefit sport club cards, life insurance
  • Friendly work atmosphere in multicultural environment

When applying please enclose the below statement:
"I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z o.o. or any other entity of the Accenture group for recruitment purposes and once the recruitment process is closed, I agree that Accenture Sp. z o.o. with its registered seat in Warsaw, 00-121, ul. Sienna 39 or any other entity of Accenture group places and processes my personal data in its database. I also express my consent to sending my personal data to third parties within the Accenture group pursuant to the Personal Data Protection Act of 29th August 1997 (Journal of Laws of 2002, No. 101, position 926 as amended). I submit the data voluntarily. I have been informed about the right of access to the content of my data and about the possibility of correcting them."

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Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.

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