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Sales Operations Analyst / Consultant– CRM Sales

Job Location: Warszawa

Regional Description: Polska

Job Number: 00516545 00516545_pl

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- Job description

Looking for a rewarding career with global impact? Then consider Accenture’s rapidly expanding Capability Network with approximately 3,000 Management Consulting and Strategy professionals based in a network of prominent locations around the world.

Capability Network Professionals:

Love the variety and excitement of moving from project to project
Thrive in a fast-paced, inclusive environment with countless opportunities to learn and grow
Collaborate with diverse organizations on groundbreaking projects
Enjoy the camaraderie of working together towards a common goal and forming lasting friendships

If this sounds like the right team for you, we invite you to read on - and visit https://thenew.is/

Meet the Customers & Channels Team

Accenture Customers & Channels experts give customer service executives the power to achieve true customer-centricity and reinvent customer service to:

Improve customer satisfaction at the transactional and relationship levels.
Get the right answer to the right customer through the right channel at the right time.
Develop cost-efficient service delivery that balances value to the customer with enterprise value.
Enable a differentiated service proposition across the entire value chain and customer life cycle.

YOUR ROLE

Although no two days at Accenture are the same, as Digital Customer Service Consultant in our C&C practice, a typical day might include:

Challenging how do customers get better service and how we can reduce cost to service.

Drive Unified Caring & Customer Information
Shift to Self Services ( Visual IVR, MobApps) and Artificial Intelligence
Automate Processes with Robotics
Increase Efficiency with lean Call Center & Field Service Operations

Iimproving Customer Experience, challenging how do customers best interact across all channels

Enable Omni Channel Digital Experience
Increase Digital and Mobile Touchpoints
Drive Personalized & Context based User Journeys
Measure and apply customer satisfation (medallia like solutions )

+ Basic qualifications

YOUR EXPERIENCE:

Minimum bachelor’s degree
2+ years of experience within Consulting (preferred) and/or other industry experience
Depending on your experience you will be considered for Analyst or Consultant position
Solid knowledge and direct experience in leading transformative changes in digital or analog customer service: Customer service process definition, functional / technical design for and implementation of / changes to underlying technology
Overall understanding of how to drive performance (e.g., improving customer experience, improving revenue through superior service, reducing cost-to-serve)
Experience across customer service channels (e.g., face-to-face interactions, call center, IVR, web, mobility), and knowledge of how cross-channel customer interactions impact the customer's experience
Experience with market leading CRM technologies such as Salesforce.com; MS Dynamics
Experience with value identification and creation
Demonstrate understanding of clients industry landscape and business options in the context of global, economic, technology and social trends
Preferred experience in Retail, Consumer Goods, Telecommunication sectors, and other
Proven ability to work creatively and analytically in a problem-solving environment
Proven success in contributing to a team-oriented and distributed delivery environment
Proficiency with Microsoft Office applications (incl. process mapping, process documentation, data analysis, presentation for senior stakeholders)
Excellent English communication skills (written & spoken) required
Very good level of the other foreign EU language e.g. German, Italian, French will be strong asset

YOUR WINNING QUALITIES:

Natural leader; easily establishes relationships with clients and colleagues
Team Player; enjoys the intellectual stimulation of collaborating with colleagues around the world
Determined; appreciates a challenge and overcoming obstacles to achieve results
Digitally savvy; continuous learner
Strong communicator; fluency in English is required, additional language capabilities are highly advantageous
Willing to travel and work at international client sites

OUR COMMITMENT TO YOU – You will enjoy:

A transparent career path designed for rapid career progression
A supportive culture that is serious about training, coaching and continuous learning
A global network where only state-of-the-art tools and technologies will do
A bighearted environment with opportunities to give back to our local communities

WORKING CONDITIONS:

Headquarter: Warsaw as primary place of work.
Willing and ability to work at client’s locations mostly across Europe, but also other locations, for short or long term.
Willing to travel min. 50% (annual) of time and could be more. Travel is required - typically full time weekly schedule Monday to Friday on client location abroad with fly-backs for a weekend to home location (Poland). Flexible - Remote work could be an option, depending on the assignment and project arrangement.

OUR OFFER:

Permanent employment contract
Attractive benefits package
Fly-backs for a weekend from abroad project to home location (Poland)
Challenging job in a professional and multinational environment
Opportunity to gain skills, knowledge and experience, together with highly marketable specialists
Opportunity to work with Global TOP Clients on large projects
Dynamic, international working environment

If this sounds like the ideal role, career and company for you, please apply online as soon as possible.

When applying please enclose the below statements:

"I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z o.o. or any other entity of the Accenture group for recruitment purposes and once the recruitment process is closed, I agree that Accenture Sp. z o.o. with its registered seat in Warsaw, 00-121, ul. Sienna 39 or any other entity of Accenture group places and processes my personal data in its database. I also express my consent to sending my personal data to third parties within the Accenture group pursuant to the Personal Data Protection Act of May 10, 2018 on the Protection of Personal Data (Journal of Laws of 2018, item 1000). I submit the data voluntarily. I have been informed about the right of access to the content of my data and about the possibility of correcting them."

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.

Please be advised that only selected candidates will be contacted.

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