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Social Media Operations Team Lead

Job Location: Warsaw

Regional Description: Poland

Job Number: 00493576


- Job description

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 375,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at


Accenture Operations is one of Accenture key capabilities dedicated to work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, helpdesk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.

Overall Purpose of Job

The responsibility of the team lead is to assist the manager in meeting the site metrics and goals by supervising a team of around 20 team members performing content moderation. The team leads will also conduct periodic coaching sessions, performance evaluations of his/her team members. He/She is also responsible for distributing the workload among his/her team members.

Duties and Responsibilities


  • Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions
  • Provide mentorship, guidance and career development to members in the team
  • Team management responsibilities for a market team, whilst also serving as a cross-functional and a global liaison in developed areas of expertise
  • Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results
  • Deliver projects involving quantitative analysis, industry research, and development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions
  • Identify actionable insights, suggest recommendations, and influence team strategy through effective communication
  • Manage ad-hoc operational projects and process improvement initiatives as per client requirements
  • Identify opportunities to improve user experience and communicate to delivery lead and client teams
  • Interface effectively with other teams, delivery lead and client teams

  • Graduate with 3-6 years of working experience, preferably with 2 years of domain knowledge
  • Social media user and knowledge about the filed would be an advantage
  • Minimum 2 years of prior relevant people management experience
  • Significant experience in a complex fast paced environment
  • Experience with working in project teams
  • Quick learner with proven ability to grow and lead a team
  • Excellent oral and written communication skills
  • Passion for learning and creative problem-solving
  • Proven track record of success in previous work experiences
  • Strong computer applications skills
  • Strong knowledge of cultural context in the user countries supported
  • Good knowledge of language of the countries supported is an advantage
  • Analytical mindset.
  • Ability to work in a fast pacing environment.
  • Open for shift working system – morning, evening and night shifts
  • Fluent English
  • Good knowledge of Turkish, Arabic, French, German, Spanish, Portuguese or Italian will be an asset.

We offer

  • Working with prestigious global social media company.
  • Working in fast paced, flexible and modern social media environment with numerous opportunities for professional development.
  • Working in rapidly developing Social Media field and utilizing new technologies.
  • Stimulating multinational environment - engaged colleagues, working from all parts of the world as a truly global team.
  • Possibility to work with a wide range of Clients and technology solutions which provides professional relevance.
  • Working in accordance to Lean Six Sigma methodologies.
  • The ability to use your knowledge of foreign language on a daily basis at work (we serve our Clients in almost 30 foreign languages).
  • Trainings and development tailored to help you achieve your potential.
  • Opportunity to engage in Corporate Social Responsibility initiatives.
  • Social benefit packages including: private medical care, My Benefit, life insurance.
  • Friendly work atmosphere in multicultural environment.
  • Ability to take part in different initiatives like Book Club, International Cuisine Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming and many others.

When applying please enclose the below statement:

"I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z o.o. or any other entity of the Accenture group for recruitment purposes and once the recruitment process is closed, I agree that Accenture Sp. z o.o. with its registered seat in Warsaw, 00-121, ul. Sienna 39 or any other entity of Accenture group places and processes my personal data in its database. I also express my consent to sending my personal data to third parties within the Accenture group pursuant to the Personal Data Protection Act of 29th August 1997 (Journal of Laws of 2002, No. 101, position 926 as amended). I submit the data voluntarily. I have been informed about the right of access to the content of my data and about the possibility of correcting them."

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Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.”

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