From reactive to predictive operations
For more than 10 years, Accenture had been providing application management services for many of the company’s back-office applications, including SAP.
During this time, Accenture demonstrated strong capabilities in services delivery, and identified several opportunities to help the client reduce IT operating expenses and to transform business operations by implementing artificial intelligence (AI)-led automation in the cloud.
Impressed by the value Accenture consistently brought to the table and its vision for further improvements, the client expanded Accenture’s scope of services to include cloud infrastructure operations and management spanning network services, data centers, cloud optimization, end-user computing, integrated operations, managed security, IT service desk and service management.
A human + machine approach
Working closely with the client, Accenture leveraged its myWizard® platform to rapidly transform business processes and deliver automation in the cloud.
Drawing on myWizard’s AIOps capabilities, the client embarked on an automation journey with AI at the core to maximize innovation and efficiency while minimizing business disruption. In addition, the team used myWizard to accelerate cloud migration, manage change, track savings and return on investment, and enable a shift to modern engineering practices such as DevXOps.
myWizard also plays a vital role in cloud and infrastructure managed services, seamlessly monitoring more than 630 infrastructure hosts, 3,000 network devices, 1,500 Internet of Things (IoT) devices and 700 retail sites.In addition, automated monitoring and self-healing capabilities have helped increase system availability and efficiency while significantly augmenting the client’s workforce with a human + machine approach. For instance, the automation layer continuously monitors for process errors, while AI predicts process runtime, allowing for more efficient scheduling and automated alerts.
myWizard’s AIOps capabilities seamlessly monitor the infrastructure without any human intervention.