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Technical Support Analyst

Amsterdam Job No. r00195244 Full-time

Job Description

The work     

As an Infrastructure Technical Support Analyst you are mainly supporting our users at our Amsterdam offices. You will be responsible for: the second line IT support, preparing workstations for new joiners, replacing laptops, reporting hardware failures to the suppliers, carrying out simple hardware repairs/replacement, processing support requests and charging services to internal teams.

  • People You will work in a team of Technical Support employees who are helping our business with all technical related questions and supporting workstations.

  • Processes
    You help out with the second line IT support, preparing workstations for new joiners, replacing laptops, reporting hardware failures to the suppliers, carrying out simple hardware repairs/replacement 

  • Technology Within Accenture we work with different systems that you will be working with. Besides you are resolving tickets and work with hardware that needs to be replaced. 

With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs. 

Who we are - Corporate Functions


Running a world class, global business of more than 700,000 people requires specialized skills and capabilities. Our Corporate Functions area is the lifeforce of the company and helps Accenture run like clockwork. 
 
As an organization, we embrace change and collaborate to help clients accelerate their digital journeys and create lasting, 360-degree value for all stakeholders across their enterprises – as well as our own. Accenture Corporate Functions, spanning across seven functions areas – Human Resources, Finance, Geographic Services, Marketing & Communications, Legal, Information Security and CIO Organization – powers Accenture’s ability to deliver on the promise of technology and human ingenuity. Join the heart and soul of Accenture, partnering with our extraordinary people to bring innovation into every organization. 

 

Qualifications

Here's what you’ll need  

  • Has an (MBO) degree related to ICT administration and 0-3 years of working experience. 

  • Is customer friendly, stress resistant, eager to learn, pragmatic and can work both in teams as well as independently.

  • Is Microsoft Certified, most preferred on Windows 10, networking essentials or planning to get certification within next months and has an ITIL Foundation Certification or planning to get within short term

  • Fluency in Dutch and English

Bonus points if you have  

  • Has a Dutch driver’s license B and is willing to work on different Accenture locations when needed.

What’s in it for you ? 
 Accenture is a global company with a world-class brand and reputation. Our people are Change Makers, and to support them as an employer, we make five promises: 

  • Work with flexibility, in a culture based on trust 

  • Embrace a sustainable growth mindset 

  • Live a human-led culture of Inclusion & Diversity by caring deeply for all our people. 

  • Lead and transform our clients with technology 

  • Connect with our global network of 700.000 colleagues. 

 
These promises are reflected through our excellent employee benefits, including:  

  • Unlimited learning: access to thousands of free courses, classes and workshops.

  • 26 vacation days per year  

  • FlexDay; a flexible day you can take off to celebrate what matters to you – from EidalFitr to a birthday. 

  • Paid transport (budget for electric bicycle or car, NS-Business card) 

  • Social activities like Friday Drinks, sport events and parties 


What we believe   
Accenture is an equal opportunity employer. Our leaders are committed to building a better, stronger and more equitable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.  
 
Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with. 
 

Life at Accenture

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