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ServiceNow Delivery Manager

Amsterdam Job No. r00189642 Full-time

Job Description

The work

In our dynamic and digitalized world, a lot of companies switch to the ServiceNow platform for managing, not only their IT services but also their HR, customer, project or financial services. Accenture is a Global Elite partner of ServiceNow and is realizing transformational implementation projects at its clients in all possible domains and industries.
Due to our significant growth we are looking for candidates to strengthen our highly diverse team.

  • People Together with the ServiceNow management team you will be working on selling and delivering interesting ServiceNow deals. In your role as manager you will be responsible for managing delivery projects as well as consultancy projects at various clients and is expected that you’re able to setup a project approach, staffing and determine the scope.

  • Processes As a ServiceNow Delivery Manager, you will consult on- and implement ServiceNow solutions to support all IT and non-IT services. As the ServiceNow platform has a broad spectrum of components, you will work with most Service Management methodologies as well as cutting-edge technologies like ITOM, Machine Learning, DevOps and AI.

  • Technology Working at Accenture is working together with ambitious and talented colleagues from all over the world. Through the trusted relationships you build, you help our clients develop essential capabilities such as Service Integration, Service Automation, Multi-Speed IT operating models, to get the best out of the increasingly complex IT ecosystem clients are operating.

With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

Who we are 


Through unmatched industry experience, leading technologies from our ecosystem partners and startups, and the largest delivery network in the world, we provide a powerful range of capabilities that can be tailored to our client’s most complex business needs. With over 100 innovation hubs deployed around the world, we help clients continuously innovate at speed and at scale so they can outpace their peers. You will bring innovation, intelligence, and industry experience together with the newest technologies to help clients innovate at scale and transform their businesses.

Technology is one of five services that make up one Accenture – the others are Strategy & Consulting, Operations, Song and Industry X.
 
#LI-EU

Qualifications

Here’s what you’ll need

  • A minimum completed bachelor’s or master’s degree in the areas of Business or IT;

  • Excellent communication skills and fluent in English and Dutch;

  • At least 5-10 years of working experience in the area of IT, with relevant management skills.

  • Experience with ServiceNow (delivery);

  • Experience in Service Management (ITIL, IT4IT);

  • Experience with project and/or consulting type of work;

  • Experience with Project management (Waterfall, Agile).


Bonus points if you have

  • Team player with strong analytical and structured problem-solving skills;

  • You are creative, client focused and mindset to deliver value to our clients;

  • Experience in driving sustainable, organizational change;


What’s in it for you?

Accenture is a global company with a world-class brand and reputation. Our people are Change Makers, and to support them as an employer, we make five promises:

  • Work with flexibility, in a culture based on trust

  • Embrace a sustainable growth mindset

  • Live a human-led culture of Inclusion & Diversity by caring deeply for all our people.

  • Lead and transform our clients with technology

  • Connect with our global network of 700.000 colleagues.

These promises are reflected through our excellent employee benefits, including: 

Unlimited learning: access to thousands of free courses, classes and workshops. 

  • Flexible working hours (4x9) & work location, FlexMoment leave of absence program (50% paid leave of absence for 3 months) and FlexDay; a flexible day you can take off to celebrate what matters to you – from EidalFitr to a birthday.

  • Paid leave: Parental leave, Partner leave for all non-birthing parents, Bereavement leave, and Gender affirmation leave.

  • 26 vacation days per year 

  • Paid transport (budget for electric bicycle or car, NS-Business card

  • Pension scheme, Accenture shares, annual bonus, collective health insurance scheme

What we believe

Accenture is an equal opportunity employer. Our leaders are committed to building a better, stronger and more equitable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities. 

Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.

Accenture is committed to providing equal employment opportunities for all.  Please let us know if you require reasonable accommodation to enable your participation in the recruitment process by emailing dorine.hogendorp@accenture.com. We will be happy to assist you.

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