Integrated eligibility

Accomplish your state’s priorities and achieve better outcomes for your workers and residents.

The challenge

Each state faces unique challenges and priorities to deliver benefits yet they share common goals to best serve their communities.

Caseloads are larger than ever, and the public expects government services to keep pace with digital advances. We help you reinvent how your agency engages with residents and workers. This is more than just about upgrading a system. Our focus is to transform access to benefits by offering a unified, equitable, human-centered service experience for your residents. Together we can close the gap across critical dimensions of your agency.

How we help

Leverage purpose-built software

Uniquely designed and modernized for integrated eligibility workers and residents, the Integrated Human Services Suite includes a secure Resident Portal and streamlined Benefits System to support service delivery across programs.

Empower workers and customers

From personalized messaging throughout the benefit process to call center transformation and intelligent document processing empowered by gen AI, we enable government services to residents and reduce agency workloads.

Rethink application management

We bring the most modern tools and approaches to reduce expenditures and optimize resources through cloud transformation, automations and gen AI-enabled assets.

Reinvention in action

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Caseworker Employee Training in VR

San Diego County caseworkers needed more “real world” experience to help them conduct interviews to validate eligibility. The County turned to Accenture to explore a new and better way to train caseworkers on the human side of social work.

Government Cloud Migration

California’s first step in their journey to a secure cloud-hosted IE system began with LA County. This enabled their aggressive deadline to move from three legacy integrated eligibility systems to a single statewide, cloud-based application.