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Customer-centric Supply Chain

A simpler way to modernize your supply chain

Kris Timmermans : Harvard Business Review

Prioritizing supply chain network customer experience

Digital transformation in a nutshell

Cracking the supply chain strategy in the cloud.

Total enterprise reinvention

Total enterprise reinvention

We outline how organizations can achieve higher levels of performance through technology and innovation.

Creating a customer-focused supply chain network


Use data as an insight generation engine for new products and services designed around the customer.


Configure the supply chain network into an asset-light ecosystem that delivers customer experiences in unique microsegments.


Connect with external parties for real-time end-to-end visibility and integrated planning and execution.


Build a service-oriented operating model that leverages a hybrid workforce to deliver customer experiences.


Optimize day-to-day operations using analytics, performance monitoring and continuous innovation.

The digital core and AI at the center of Total Enterprise Reinvention are fundamental to enable truly personalized supply chain network customer experiences.

Accelerate the value with Accenture


Increase revenue through value-added customer-centered services, improved availability and fewer lost sales.


Boost profit early by reducing costs and enhancing working capital efficiency through targeted interventions.


Enhance stakeholder trust with net-zero emissions targets, counterfeiting preventions, and other sustainable value chain initiatives.

2-3-4 approach


Engage in a two-hour C-level conversation on the vision for a customer-centric supply chain network powered by digital architecture.


Join a three-day virtual experience workshop to build out the vision, identify the size of the prize and scope out the roadmap.


Kick-start a four-month program to validate the vision, identify the capabilities needed, develop the business case and define the detailed roadmap.

Key offerings

Supply chain network end-to-end transformation

Build an intelligent, customer-centered supply chain network and transform your operations end-to-end. Read more.

Supply chain network technology transformation

Transform your supply chain network architecture into an enabler of profitable growth, with a digital core and advanced platforms. Read more.

Supply chain network operating model transformation

Unlock your human potential and restructure the organization and its culture to support growth. Read more.

Supply chain network managed services

Run, scale, and optimize supply chain networks that adapt to customer expectations and business opportunities. Read more.

Supply chain & operations blogs

Our leaders

Carly Guenther

Managing Director – Strategy & Consulting, Supply Chain & Operations, Customer-Centric Supply Chain Lead

Brad Pawlowski

Senior Managing Director – Strategy & Consulting, Supply Chain practice

Michel Roger

Managing Director – Supply Chain & Operations, SAP Business Group

Frequently asked questions