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Wealth Management – Customer Service Associate

Ebene Job No. r00143794

Job Description

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate, and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture and make delivering innovative work part of your extraordinary career.

You will be a Customer Service Associate and part of the team that leads the inbound/ outbound calls/case handling for a wealth management company and solve the customers’ requests. You will be responsible for updating client information, assisting customer during fiscal period, screening all requests and sorting.

If you have contact center experience front office and back office and you’re ambitious, confident with high energy levels, then this is the position for you.

Main Responsibilities/Accountabilities

  • Provide customer service online - responding to customers via email platform, identifying customer issues, conversing in a polite and professional manner, and performing outbound calls where applicable
  • Apply communication “scripts” when handling different topics
  • Identify customers’ needs and clarify information
  • Participating fully in training sessions, skill building & professional development
  • Answer incoming call center questions about their investments and securities

Profile Attributes

  • Consultative, with strong listening and writing skills
  • Self-driven with attention to detail and follow-through
  • Ability to multitask
  • Excellent communication skills: verbal, written, listening skills
  • Help provide product insights and feedback from our customers to business


Required Skills

  • Fluent verbal and written communication skills in French
  • Proficient computer skills including MS Office
  • Flexible and quick learner, able to adapt

Preferred Skills

  • Demonstrate speed, agility, and problem-solving skills with an ability to ramp up quickly
  • Ability to multi-task
  • Proactively communicate to clients
  • Minimum of 1 year in front office/back office

The Good Stuff

·       Very competitive package

·       Desirable locations

·       Great modern workspace

·       Program for recognizing and rewarding overachievers

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