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Business Process Svcs Analyst (Expert - Insurance)

Job Location: Ebene Heights

Regional Description: Mauritius

Job Number: 00597739


- Job description

Business Process Svcs Analyst

Join Accenture and help transform leading organizations and communities around the world.

The sheer scale of our capabilities and client engagements and the way we collaborate,

operate and deliver value provides an unparalleled opportunity to grow and advance. Choose

Accenture, and make delivering innovative work part of your extraordinary career.

Key Responsibilities

Creation and maintenance of all sort of administrative documentation (Administrative

and technical amendment, total/partial cashback etc..) requiring a basic knowledge

of Insurance procedures

Quality checks regarding activities processed by other Analysts

Respond to urgent requests of clients via Business Skype,

Inquiry of requests for information including complex ones whose answer may

require insurance and basic IT background

Processing of all tasks related to Insurance contract management including complex


Quality checks regarding activities processed by other Analysts.

Respond to urgent requests by clients via Business Skype or phone

Ability to respond to clients requests via phone,

If no answer can be provided during the call, it should be done with a proper

action plan to the client by mail within 48h (SLA),

Update follow up file and escalate to Operations lead in case agreed steps

are not followed properly by the client,

Coordinate and follow up on corrective actions

Monitor the ticket inventory via the daily task allocation tool (Siebel)

Ensure that all SLAs/KPIs, within the work scope, are achieved as per defined

objectives and quality standards.

Ensure that we are in line with quality procedures,

Ability to back up in case absence of another Analyst


Educational Background

HSC/ Diploma/ Degree in a related field along with months relevant work experience.

Knowledge/Skills Requirements

Structured and well organized

Attentive to details,

Good communication skills, both written and oral (Mainly French)

Good clients relationship,

Eagerness to contribute in a team-oriented environment

Ability to escalate issues to appropriate hierarchy

Resourceful, creative and solution oriented

Reporting Skills

Background in Life Insurance

Tools Mastery for updating administrative documents

MS Office tool mastery

Knowledge in Life Insurance

Tools Mastery & management skills

Partners/Clients relationship

Inter-department relationship

Team work

Editorial ease (good written skills)


Accenture does not discriminate on the basis of race, religion, color, sex, age, nondisqualifying

physical or mental disability, national origin, sexual orientation, gender identity

or expression, or any other basis covered by local law.


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