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Business Advisory Specialist

Job Location: Ebene Heights

Regional Description: Mauritius

Job Number: 00524947

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- Job description

 Business Excellence Advisory Specialist

 

Job summary :

Drive process effectiveness in collaboration with extended teams to provide process, tools, methods, operational excellence practices, automations and deliver trainings. Ensure process operations is consistently and effectively performed according to established procedures, processes, guidelines and/or best practices. Monitor and take corrective actions around budget, scheduling, risk, scope and quality projects/programs. Support quality/scope/risk and resource management.

 

Key responsibilities:

• Support the execution of projects through the operational excellence agenda

• Manage end to end cost to serve projects for clients

Collaborate with client/ internal stakeholders to improve client processes and drive client value through operations maturity

Drive strategic quality plan at the operational level, defining and implementing strategic initiatives to ensure success in the deployment of operational excellence practices

Develop short and long range strategic business plans to align resources to meet future customer needs and drive superior operating results

Deploy quality plan at the operational level in conjunction with the operational excellence group to provide overall quality leadership to the site

• Drive projects on processes to improve productivity and SLA performance

Manage quality and lean six sigma projects to facilitate process improvement consistent with customer requirements , established industry standards and government regulations

Drive rigorous metrics related to the balance score card to evaluate performance and drive reduction in variability/defects in critical business processes

• Build relationship with other teams and corporate resources

Support continuous improvement efforts to meet and exceed customer requirements in a fast paced environment

Motivate, counsel and constructively deal with people at all levels to contribute to team goal and agenda

• Manage operational excellence framework for one/multiple deals or a towers/site

• Train team members on processes, tools and methods.

 

 

Educational Background

• Graduates

 

Knowledge skills/Requirements

• Lean Six Sigma

 

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