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Transaction Processing Representative

Job Location: Ebene Heights

Regional Description: Mauritius

Job Number: 00490320

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- Job description

Job Summary

 

Perform data Analysis and research in various systems and tracking tools. Apply knowledge of processes and related systems to assist in identifying, assessing and resolving issues/problems. Assess and resolve non-standard and standard issues or problems. Seek advice and escalate issues when faced with tasks/problems outside the scope of the work

 

 

Key Responsibilities

  • Execute transactions with minimal direction, analysis and retrieve information from group-specific system
  • Respond to information requests by searching, summarizing research results and compiling in requested format; escalate to supervisor as appropriate
  • File, archive and retrieve documents (paper-based and electronic) using filing standards
  • Produce standard correspondence by following existing templates, adhering to client formatting and quality standards; proof read and edit work for syntax, grammar and punctuation
  • Conduct data verification; audit own data entry for accuracy and make required corrections
  • Become a subject matter expert for complex processes
  • Document all new learning(s) or change in processes in the standard format and seek relevant approvals on a periodic basis
  • May serve as technical and functional resource or super users to other team members
  • Participate in process improvement initiatives or special projects as assigned
  • Meet established goals and objectives

Educational Background

  • HSC/ Diploma/ Degree in a related field along with 6-12 months relevant work experience.

Knowledge/Skills Requirements

  • Reliable
  • Flexible working hours
  • Discreet
  • Attentive to details
  • Accurate
  • Excellent communication skills
  • Team Player
  • Strong analytical skills and efficient planning skills
  • Proficient in MS Office
  • SAP

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