What Accenture did
People and culture
Delighting customers through choice and convenience
Alepa received 150,000 product wishes in the first year, and 70 percent of the wishes were fulfilled within 48 hours.
Alepa Block Wish has been embraced and adopted in more than 90 neighborhoods—nearly three-quarters of Alepa stores—and is used by a fifth of Alepa’s customers.
Of the chatbot users, approximately 90 percent say that the chatbot is beneficial.