Ad Operations Senior Agent (Digital Advertising) with English
WHO WE ARE
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.
Operations drives business value and outcomes to advance our clients on their journey to intelligent operations through our innovative operating engine — SynOps. We transform business processes to achieve sustainable growth by optimizing people, technology, data and intelligence.
Overview
As an Ad Operations Senior Agent (Digital Advertising), you will act as a Subject Matter Expert for assigned workflows, supporting both operational delivery and process excellence. You will combine hands‑on campaign execution with workflow ownership, coaching and stakeholder collaboration.
This role requires strong expertise in digital advertising operations, analytical thinking and the ability to guide others while maintaining high delivery standards.
THE WORK
Workflow Ownership & SME Support
Act as the primary Subject Matter Expert (SME) for assigned workflows
Serve as the main point of contact for process-related questions, clarifications and escalations
Ensure workflow execution is aligned with processes, SLAs and client requirements
Maintain deep knowledge of tools, workflows and operational dependencies
Campaign Execution & Operations
Dedicate ~70% of time to campaign trafficking activities
Execute, monitor and troubleshoot campaigns in line with defined workflows
Maintain operational expertise and stay up to date with platform changes
Process Improvement & Issue Resolution
Investigate workflow issues, identify root causes and recommend solutions
Identify process gaps, risks and improvement opportunities
Support workflow updates, operational projects and continuous improvement initiatives
Coaching & Knowledge Sharing
Provide guidance, coaching and support to team members
Conduct knowledge-sharing sessions and support team development
Assist in onboarding and training of new joiners
Create and maintain process documentation and knowledge articles
Stakeholder Collaboration
Partner with clients and internal stakeholders to resolve challenges
Collaborate with cross-functional teams and leadership
Ensure alignment on operational priorities and workflow expectations
Team Contribution
Participate in team initiatives and engagement activities
Foster a culture of collaboration, continuous learning and operational excellence
WHAT WE'RE LOOKING FOR
Required
Experience in digital advertising operations or programmatic workflows
Strong understanding of campaign lifecycle and workflow dependencies
Solid knowledge of programmatic advertising and auction dynamics
Experience supporting workflows, training or coaching peers
Strong analytical skills and attention to detail
Excellent stakeholder management and communication skills
Ability to manage multiple priorities and adapt to changing requirements
Experience with Jira (basic navigation and usage)
C1 level of English
Preferred
Familiarity with automation, reporting or process optimization
Experience in cross-functional or multi-workflow environments
Advanced Excel / Google Sheets skills
WHAT WE EXPECT
Minimum 50% office presence (hybrid model)
Strong understanding of SLAs, KPIs and client tools
Strong time management and organizational skills
Ability to balance operational work with SME responsibilities
Proactive, solution-oriented and collaborative mindset
Ability to give and receive constructive feedback
High level of reliability, accountability and professionalism
Readiness to work in a fast-paced, dynamic environment
Ability to work independently
WORK ARRANGEMENTS
Hybrid working model (approx. 50% office presence)
Location: Warsaw, Proximo II
Shift-based schedule, Monday–Sunday
Start times depending on business needs:
- Morning shift: between 9:00 AM – 11:00 AM
- Evening shift: between 1:00 PM – 3:00 PM
WHAT WE OFFER
Work with global clients using foreign languages and new technologies
Individual career path and People Lead support
Extensive training package (soft, technical, language, GenAI, certifications)
Employee Assistance Program (legal, financial, psychological support)
Employee share purchase plan (with quarterly dividends eligibility)
Paid employee referral program
Private medical care and life insurance
Access to WorkSmile platform (Multisport, vouchers, etc.)
WHAT WE BELIEVE
Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.
Inclusion and diversity are fundamental to our culture and values. We are committed to creating a better, stronger and more sustainable future for our clients, communities and employees.
Warsaw
Accenture garantisce le pari opportunità
Tutte le decisioni relative all’impiego vengono prese senza alcuna discriminazione basata su età, razza, credo, colore, religione, sesso, origine nazionale, ascendenza, disabilità, status di veterano, orientamento sessuale, identità o espressione di genere, informazioni genetiche, stato civile, cittadinanza o qualsiasi altra caratteristica tutelata dalla normativa vigente.
Accenture si impegna a promuovere opportunità di impiego per i veterani delle forze armate.
Ti invitiamo a consultare il Recruiting and Hiring Statement di Accenture per maggiori informazioni sul trattamento dei tuoi dati personali durante il processo di recruiting e assunzione.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.